Problems with a printer driver.

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  1. Posts : 13
    Win 10 x 64
       #1

    Problems with a printer driver.


    Windows 10 Ver 21H1

    I'm a card maker and routinely use a digital cutting machine (Silhouette Portrait) but also routinely have a frustrating problem that I can't identify the source of.

    The cutter attaches to the Laptop via a printer lead but when it's switched on the printer driver routinely shows an error leading to me having to either keep reinserting the USB lead to resolve it, or sometimes using the Troubleshoot this driver to try and fix it which then requires a restart. Sometimes even that doesn't resolve the issue. The printer cable was initially pointed to as a likely issue, so I got a new one but again, still no resolution. Silhouette gave me a whole page of possible fixes to try which ranged from clearing caches, through reinstalling the driver, but again, it only provided a temporary fix. So while I can get the cutter to connect maybe once in 15 attempts sometimes it will be ready to work immediately after a cold boot.

    So I'm just wondering now if anyone here has any other ideas on what to try.
    Attached Thumbnails Attached Thumbnails Problems with a printer driver.-p1030252.jpg  
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  2. Paul Black's Avatar
    Posts : 14,705
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @TKR99,

    You probably have, but have you tried it in a DIFFERENT USB Port?

    I hope this helps.
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  3. fireberd's Avatar
    Posts : 2,442
    Win 11 Pro
       #3

    Reviews for the ASUS S56C Ultrabook go back to 2012, suggesting possible compatibility issues with later versions of Win 10.
    Older models of the Silhouette Portrait also go back to 2012. Maybe time to upgrade both for reliable use?

    (My wife uses a Cricut cutter).
      My Computers


  4. Posts : 13
    Win 10 x 64
    Thread Starter
       #4

    Thanks guys - yeh it has the same fault in the 2nd USB port too . The only time it works for more time is just after a Win 10 reinstall/reset which I hate doing given how much hassle it is then afterwards getting things back to where I want them. And I appreciate the idea Fireberd but unfortunately no funds for either option, plus my time of card making is slowly but surely coming to a close sadly so looks like I may just muddle on as I've been doing. I just wanted to make sure I wasn't perhaps missing something else I could have tried. :)
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  5. Fabler2's Avatar
    Posts : 3,476
    Windows 10 preview 64-bit Home
       #5
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  6. Posts : 13
    Win 10 x 64
    Thread Starter
       #6

    Thanks Fabler2 - but those are the things I've already done (or as many as I could manage) but still the problem continues so perhaps it is indeed something to do with the devices themselves given their age. Appreciate the thought tho :)
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  7. TV2's Avatar
    TV2
    Posts : 1,846
    W10 Pro 20H2
       #7

    Did the Silhouette machine ever work correctly in Windows 10?
    If not, then what was the last OS version you used when it did work?
    If so, then when did it stop working correctly?
    Does the Sihouette use an OEM driver (download or disk), or does the driver load automatically (Plug & Play)?
      My Computers


  8. Posts : 13
    Win 10 x 64
    Thread Starter
       #8

    Hmm great Q's TV2 and thanks for your interest - I can't remember exactly but have a suspicion that indeed it might have worked better with Win 7 than 10 - as I said, when I first reinstall Win 10 it will work for a few goes but maybe no more than it ever does possibly before the problem arises, And that's the frustrating oddity about it - that it will work maybe 1 in 10 tries one time and other times it's ready to go from startup of Windows. There's no real rhyme or reason to it. I can't find any info on a specific driver as it appears to just use the USB Printing Support driver which is the one that seems to always be the problem.
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  9. Posts : 446
    W10
       #9

    Googling, I came to a German hobby site, offering drivers. Latest drivers were for W7. Maybe installing such driver in compatibility mode helps.
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  10. TV2's Avatar
    TV2
    Posts : 1,846
    W10 Pro 20H2
       #10

    Yes that was going to be my suggestion also: try uninstalling this printer (and it's drivers), and then installing the drivers in Compatibility Mode for Windows 7.

    Delete Printer Driver:
    Uninstall Printer Driver in Windows 10
    Compatibility Mode:
    Change Compatibility Mode Settings for Apps in Windows 10
      My Computers


 
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