Bluetooth is not working — troubleshoot claims I don't even have it


  1. jerriy
    Posts : 40
    10 (home edition)
       New #1

    Bluetooth is not working — troubleshoot claims I don't even have it


    I have done all the following steps:

    - installed bluetooth driver from manufacturer
    - hit windows update
    - updated / uninstalled bluetooth items listed in Device Manager and restarted the PC
    - updated / uninstalled USB drivers listed in Device Manager and restarted the PC (USB drivers automatically came back but not bluetooth)
    - turned on and restarted all bluetooth support in services.msc
    - conducted bluetooth troubleshooting
    - conducted hardware troubleshooting
      My Computer
    Quote Quote

  3. Fabler2
    Posts : 4,800
    Windows 10 preview 64-bit Home
       New #2

    Just for info, there seems a list of 'LS' models and the Bluetooth drivers are for Broadcom or Atheros. No doubt you have checked but always worth a refresh. Just picked a random 'LS' model and shows this,

    -screenshot_6.png

    from this site, Support Download (packardbell.com)

    -image.png
    That's all the info I could find.
      My Computers
    Quote Quote

  4. jerriy
    Posts : 40
    10 (home edition)
    Thread Starter
       New #3

    Fabler2 said:
    Just for info, there seems a list of 'LS' models and the Bluetooth drivers are for Broadcom or Atheros. No doubt you have checked but always worth a refresh. Just picked a random 'LS' model and shows this,



    from this site, Support Download (packardbell.com)


    That's all the info I could find.
    Sorry for confusing you with my specs page with two laptops. It's the Acer laptop that's in bluetooth trouble not the LS (I've now removed that from my profile)
      My Computer
    Quote Quote

  6. Berton
    Posts : 14,019
    Win10 Pro and Home, Win11 Pro and Home, Win7, Linux Mint
       New #4

    Just a note, Bluetooth on most Notebooks is part of the Wireless/Wi-Fi Network adapter, if Wireless is off so is BT. There are external USB BT dongles available when it is desired to have, work good on Desktops and Notebooks that don't have it or if it doesn't work.
      My Computers
    Quote Quote

  7. spunk
    Posts : 4,792
    Windows 11 Pro 64 Bit 22H2
       New #5

    Boot into to Setup (Bios) go to Advanced or Integrated Peripherals and look for Bluetooth, if it is disable, using your Arrow and Enter key, Enable it. Save and Exit
    Also download the latest driver from the Acer page Product Support | Acer United States
      My Computer
    Quote Quote

 

  Related Discussions
version: Microsoft Windows version 1909 (OS Build 18363.1440) windows 10 home Hello , my microphone stopped working. So I would like to at find out if it is possible to solve this kind of problem. where do I start troubleshooting ? I have...
I am having my laptop not go to sleep after performing a Windows Update at midnight. In addition, the morning after, I find the laptop running, but when I open the lid, the screen remains black. I have to do a 'hold the power button' shutdown and...
So I recently got an Orico drive bay combination flash card reader and USB port. The USB port works but the CF format card reader does not. I can't even tell from Device Manager if the CF or any of the other format card readers are even detected. ...
Bluetooth isn't working
in Drivers and Hardware

This problem has come up before but it somehow went away by itself, but now it has come back and is more annoying than ever. So I have a bluetooth mouse that I use and want to keep but the problem is that bluetooth is removed from the settings and...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 10:13.
Find Us




Windows 10 Forums