Windows can't open Add Printer

  1. PaaNooS's Avatar
    Posts : 23
    Windows 10 Pro (20H2)
       #1

    Windows can't open Add Printer


    Windows can't open Add Printer. The local print spooler service is not running. Please restart the spooler or restart the machine.

    It's about a Windows 10 Pro / x86 system.
    I've already installed many network printers that used to work perfect. But a few days ago I lost my printers.
    I've already reset Spooler, empty Printers folder, check that Spooler is running in Services, check also Spooler dependencies in Registry but this error message remains

    Anyone can help me with this issue ?

    Thanks
      My Computer

  2. dalchina's Avatar
    Posts : 34,239
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, you could try:
    a. using a suitable System Restore point
    b. Tweaking.com's free repair tool, choosing only the relevant repair:
    Windows can't open Add Printer-1.jpg

    The forum asked you this:
    Windows can't open Add Printer-win-10-version.png

    It appears you are running build 1909 (under your Avatar & in specs).

    Given these two, my next comment may threfore not be relevant.

    Update
    KB5004945 Windows 10 2004 19041.1083, 20H2 19042.1083, 21H1 19043.1083
    is aimed at fixing a vulnerability wrt the printer services. It's actually not successful. Some users have reported issues after installing it (see comments following).
      My Computers

  3. PaaNooS's Avatar
    Posts : 23
    Windows 10 Pro (20H2)
    Thread Starter
       #3

    dalchina said:
    Hi, you could try:
    a. using a suitable System Restore point
    b. Tweaking.com's free repair tool, choosing only the relevant repair:
    Windows can't open Add Printer-1.jpg

    The forum asked you this:
    Windows can't open Add Printer-win-10-version.png

    It appears you are running build 1909 (under your Avatar & in specs).

    Given these two, my next comment may threfore not be relevant.

    Update
    KB5004945 Windows 10 2004 19041.1083, 20H2 19042.1083, 21H1 19043.1083
    is aimed at fixing a vulnerability wrt the printer services. It's actually not successful. Some users have reported issues after installing it (see comments following).
    Hi dalchina

    thank you for your reply
    Unfortunately it's about my work system so I'll try your suggestion at Monday

    It's about a Windows 10 Pro 20H2. (updated my profile)

    There's no restore point because this problem happened long ago
      My Computer

  4. dalchina's Avatar
    Posts : 34,239
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    Be aware of current threat issues related to this:
    Windows Print Spooler Remote Code Execution Vulnerability
      My Computers

  5. PaaNooS's Avatar
    Posts : 23
    Windows 10 Pro (20H2)
    Thread Starter
       #5

    dalchina said:
    Hi, you could try:
    b. Tweaking.com's free repair tool, choosing only the relevant repair:
    Windows can't open Add Printer-1.jpg
    So here we are

    I tried twice 'Repair Print Spooler' with no luck
    Always the same error Windows can't open Add Printer-add-printer.png

    Any other idea ?
      My Computer

  6. dalchina's Avatar
    Posts : 34,239
    Win 10 Pro (1903) (2nd PC is 21H2)
       #6

    Have you yet uninstalled that update?

    And can you start the service manually?

    Failing that, try an in-place upgrade repair install which keeps all progs and data - and for which you need a 20H2 iso file - freely downloadable.

    Tutorials available.
      My Computers

  7. PaaNooS's Avatar
    Posts : 23
    Windows 10 Pro (20H2)
    Thread Starter
       #7

    dalchina said:
    Have you yet uninstalled that update?
    Sorry but I'm confused.
    This update is already installed and has no option for unistalling.
    Windows can't open Add Printer-security-update.jpg

    So what can I do ?

    dalchina said:
    And can you start the service manually?
    I can start the Spooler Service manually and now the error is
    Windows can't open Add Printer-remote-procedure.png

    But even Spooler seems running the Start option is on.
    Windows can't open Add Printer-print-spooler.jpg

    So any other idea before an in-place upgrade repair install ?
      My Computer

  8. dalchina's Avatar
    Posts : 34,239
    Win 10 Pro (1903) (2nd PC is 21H2)
       #8

    You say you have no option to uninstall it. I do.
    Windows can't open Add Printer-1.jpg

    Otherwise, no, sorry.
      My Computers


 

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