Can not open WD Smartware hard drive


  1. Posts : 9
    Windows 10 Home
       #1

    Can not open WD Smartware hard drive


    Hi,

    I can not open my external WD driver on windows 10, I have looked at their homepage but I can't see any utlities for it.
    Anyone have a suggestion?

    Thank you in advance
      My Computer

  2. Paul Black's Avatar
    Posts : 13,305
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @Miron,

    Does it show up in Disk Management?

     Disk Management - Partitions Screenshot

    Make sure that ALL the text in ALL the columns are visible and showing the whole window. Now UPLOAD a screenshot of your partitions using one of the following methods . . .

    > How to Post a Screenshot of Disk Management
    > How to Upload and Post Screenshots and Files at Ten Forums

    I hope this helps.
      My Computer


  3. Posts : 9
    Windows 10 Home
    Thread Starter
       #3

    Hi Paul,

    Yes it does show as you can see from the image, but I cant get access to it.

    Can not open WD Smartware hard drive-disc-info.gif
      My Computer

  4. Megahertz's Avatar
    Posts : 2,856
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #4

    The drive became unallocated. Don't try to fix it.
    Jumanji is the drive expert. Wait for him.
      My Computers


  5. Posts : 9
    Windows 10 Home
    Thread Starter
       #5

    Megahertz, thanks I'll wait
      My Computer

  6. jumanji's Avatar
    Posts : 6,685
    Windows 10 Home 64bit Version 21H1
       #6

    Hi @Miron
    Your drive is unknown and not initialised which immediately fortells the USB to SATA bridge has failed or the HDD inside has failed. In a case like this we normally recommend that you pry open the case, take the HDD out and connect it directly inside a desktop or put it in another working enclosure to try and recover the data (If the HDD is not faulty). But not in the case of a WD external drive. Western Digital My Passport and My Book are hardware encrypted by the USB to SATA bridge. So even if the HDD is good we cannot decrypt the recovered data. Only in case of Western Digital Elements model which is not hardware encrypted we can recover the data ( provided the HDD turns out to be good). Which model is yours? Elements/My Passport/ My Book???? Please mention the exact model number apart from the model name so that I can check it.

    The second point is the dirty Smartware that pops up as a virtual CD ROM drive. Knowledgeable people always remove the UDF Smartware Partition ( which usually will not be visible) in the drive and use it as just any other external drive. Have you been using the Smartware? Is your external HDD password protected?

    Why you’ll never see me buy a WD My Passport – DiskTuna // Photo Repair & Photo Recovery
    Last edited by jumanji; 19 Jun 2021 at 10:52.
      My Computer


  7. Posts : 9
    Windows 10 Home
    Thread Starter
       #7

    Hi jumanji,

    I think it is a My passport model but there are no model number on it just P/N, S/N R/N and a DAFEFA and a label with part number. I had previously used it with my latter laptop running Windows 7 without any problem and it is protected with a password.
      My Computer

  8. jumanji's Avatar
    Posts : 6,685
    Windows 10 Home 64bit Version 21H1
       #8

    Hi @Miron ,

    P/N ( Part Number) is the model number.

    I understand that quite a long time back, WD had jettisoned Smartware. They also had a standalone Smartware Pro which also they had subsequently jettisoned.. It has also come to my notice that Smartware is not compatible with Windows 10. May be your problem is related to this. ( Was this external accessible on your Windows 10 laptop anytime before? )

    Please connect your WD external back to a Windows 7 PC. If your data is accessible, ASAP save it to another drive and discard this external. If not contact WD Support. Their Data Recovery partners (who may have the decrypt key) may be able to recover the data, if that data is essential. Of course you may have to pay a heavy price.

    On a encrypted drive no do it yourself data recovery is possible. If your WD external with Smartware is not compatible with Windows 10, again nothing can be done to make it work on Windows 10. There ends the matter.

    I again repeat
    Why you’ll never see me buy a WD My Passport – DiskTuna // Photo Repair & Photo Recovery
    Last edited by jumanji; 20 Jun 2021 at 07:18.
      My Computer


 

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