Windows 10 - No Mouse and no keyboard - what now ?

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  1. Posts : 23
    Windows 10
       #1

    Windows 10 - No Mouse and no keyboard - what now ?


    I have a Windows 10 PC that will boot into Windows 10 but neither the mouse nor the keyboard will respond at all.

    It's as if they are not plugged in, but they are.

    I have tried restarting numerous times and nothing.

    Is there any way to get them back?

    Thanks

    (I cannot get the Windows version number as I have no access to keyboard or mouse)
      My Computer

  2. FreeBooter's Avatar
    Posts : 4,070
    Windows 10 Pro 64-bit
       #2

    If you can boot Windows 10 into Safe Mode and let us know, the problem persists.
      My Computer


  3. Posts : 23
    Windows 10
    Thread Starter
       #3

    FreeBooter said:
    If you can boot Windows 10 into Safe Mode and let us know, the problem persists.
    I booted into Safe Mode and the problem is still there. No mouse, no keyboard

    Thanks
      My Computer

  4. SIW2's Avatar
    Posts : 1,987
    trying to install win10
       #4

    If you have installation media, boot it up and see if your mose/keyboard works in the booted media.

    Otherwise, download it and create bootable usb then do as above.
      My Computer


  5. Posts : 23
    Windows 10
    Thread Starter
       #5

    SIW2 said:
    If you have installation media, boot it up and see if your mose/keyboard works in the booted media.

    Otherwise, download it and create bootable usb then do as above.
    Not sure if it matters, but when I was trying to get into Recovery mode where all the Advanced Options are, after successive failures to start Windows, the mouse and keyboard worked but stopped again regardless of booting into Safe Mode or "Unsafe (normal?) Mode"
      My Computer

  6. SIW2's Avatar
    Posts : 1,987
    trying to install win10
       #6

    do you have a system restore point?
      My Computer


  7. Posts : 23
    Windows 10
    Thread Starter
       #7

    SIW2 said:
    do you have a system restore point?
    Hi,
    Just one...and the Restore failed

    The keyboard was working at first (not the mouse)
    So I thought if I deleted the HID drivers it would detect them and reinstall them....didn't work
      My Computer

  8. SIW2's Avatar
    Posts : 1,987
    trying to install win10
       #8

    Looks like you have to do a reset.

    Reset Windows 10
      My Computer

  9. NavyLCDR's Avatar
    Posts : 15,784
    Windows 10 Pro
       #9

    Have you tried plugging them into different ports? Black USB ports directly off the motherboard on the back of the computer would be the most reliable.
      My Computer


  10. Posts : 799
    win10 home
       #10

    Are they recognized in the bios?

    - - - Updated - - -

    Forgot to mention,older bios' only check for a keyboard.
      My Computer


 
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