Nothing happens when I click SETUP FINGERPRINT in Sign-in (LENOVO P50

I have a Lenovo P50 laptop (i7-6820HQ , 16GB, FPR sensor). running Windows 10 - 21H1

In Hello setup I created PIN and then I tried to create fingerprint. (Accounts / Sign-in Options)

When I click "Set up" button below fingerprint (which is enabled-not grayed out) nothing happens.



For your reference :

a) Synaptics driver installed correctly and updated to latest version - Lenovo Diagnostics reports working fine.

b) There is no green light in the FPR sensor at any time

c) System Updates are up to date from both Lenovo and Microsoft

d) have also run System File Checker tool and DISM to check for system file corruption with no problems found.



I have tried many so called fixes as :

a) remove PIN and create a new one - Fingerprint setup still did not work - Click "Set up" button on fingerprint -> nothing happens.

b) Create new user account (both options administrator and normal user) - The problem persisted -Click "Set up" button on fingerprint -> nothing happens

c) Have run Troubleshooter on Hardware and devices on the control panel- Report everything Ok - could not find any problems.

d) Reset fingerprint sensor data from BIOS - Well it did not solve the problem still Click "Set up" button on fingerprint -> nothing happens

e) Also in Group Policy editor made sure that in COmputer configuration->Adminidtrative Templates->Windows Components->Biometrics Allow use of Biometrics is allowed / enabled for both local and domain users

f) TPM (trusted platform module) reset - No luck

g) Have deleted all data from Ngc folder - No Luck

h) deleted biometrics data in C:\Windows\System32\WinBioDatabase - No Luck

My wild guess is that there must be Windows related issue/problem .

My sincere thanks go in advance to everybody who will take the time and effort to read and propose a solution

George

dalchina said:

Hi, here is the driver page for your device (GB version)
laptops and netbooks :: thinkpad p series laptops :: thinkpad p50 - Lenovo Support GB

It is possible you may have better luck by downloading the fingerprint driver specific to your device from the manufacturer.


You can perhaps check the version installed with that from there.

Presumably there's no driver missing in your Device Manager?

Noted your laptop seems to be from around 2016. (Just FYI I'm using a 2nd hand Lenovo t440s and its fingerprint driver works - 21H1).

Hello and thanks for your participation
No driver missing from the device manager - All drivers are the latest updated from Lenovo support.

One more thing
I have installed a spare SSD on the laptop and installed a fresh windows 10. Everything works fine
Created new users - no problem to set pin, fingerprints etc. --
Installed again original SSD on the laptop, and problems again as described.

My conclusion so far is that

a) it is is not a driver problem (Lenovo diagnostics passes the fingerprint test with flying colors)

b) it is not a problem with my windows account

c) it is not an account related problem local or microsoft account !!

To me it seems it could be a something within windows system that makes setup fingerprint to do nothing (sometimes it seems it tries to open another window but closes instantly)

Well as you may understand I am getting pretty desperate !!!!

Rgds
G.

I don't know if this will fix the problem but normally with windows 10 you have to configure a pin code and a password before you can use fingerprints. Configure a password and then try to configure the fingerprint.

@dalchina
First of all thanks for your time and effort to try to help.
Here are some answers to your questions :

- when did fingerprint last work?
- with which build?
- what has changed since it last worked?
I can not recall

Windows Hello setup crashes : Windows10
Followed instructions - No luck

P.S. Just to make things more complicated for you I am in the IT business since 1983..........
and still I want to bang my head against the wall... (LOL)

NO SETTINGS are managed by my organization

You can try resetting and re-registering Settings.
How to Reset Settings App in Windows 10
Have reset settings : No luck

and finally Clean boot - No luck with this one as well........

Any further help would be greatly appreciated

Thanks again

P.S. And to make things more complicated I only have to tell you that I am in the IT business since 1983. - So you understand why I want to bang my head against the nearest wall... (LOL)

sygnus21 said:

I have a 2017 Lenovo ThinkPad Yoga X1 and it's fingerprint sensor works just find running the latest Windows 10 X64 Pro build (21H1, build 19043.1023).

If you have Lenovo Vantage installed, try asking it to check for driver/BIOS updates.

Hi there
Laptop is fully updated running on the latest BIOS and drivers.
Windows version : Windows 10 Pro x64 version 21H1 (OS Build 19043.1023)

dalchina said:

Have you tried:
- resetting Windows Hello: Option 4:
FIX: Windows Hello preventing sign-in options

- Option 8: Remove fingerprint scanning
FIX: Fingerprint doesn’t work in Windows 10 [Windows Hello]

Hi again
I think I have gone through everything mentioned in those 2 links except dowloading the Restoro PC Repair Tool and running it - Is it a good tool or it could mess up further ?
Rgds
G.