CD tray will not stay open - W10 only


  1. Posts : 14
    W7 Pro
       #1

    CD tray will not stay open - W10 only


    Up until a couple of minutes ago this was going to be a plea for help. But I have just now fixed it, and I thought it may be useful for somebody, sometime...
    My main system is multi-boot; XP, W7, and just recently, W10. My generic (Lite-On iHAS124 F) CD/DVD drive has worked flawlessly under XP and W7 since I bought it ~5 years ago. After booting W10 it is possible to open the tray manually, or via the context menu in explorer, then load a disk and close the tray. Everything works normally until it is time to remove the disk. When I opened the tray by either method it would push the tray out fully, then instantly retract it again, treat it as a newly-loaded disk, and display the contents in explorer. The only non-violent way of removing the disk and/or loading a new one, was to reboot W10. Actually, that's not quite true, but the way around it was a real nuisance. I'll describe it if anyone asks, but I was more interested in making it work correctly. I might add that I had autorun completely disabled, plus every device option set to 'Take no action', but that made no difference. I figured that MS had screwed the pooch somehow, and I was going to have to try and make the old driver work in W10. I guess they have, because it works under XP/W7, but just before writing this post I realized that the SATA port that the CD was plugged into is driven by a GigaByte chip - it should work, SATA is SATA, right? - but I swapped it over onto one of the ports driven by the Intel chip, and lo, I now have a perfectly behaved CD.
    My MOBO is a GigaByte GA-EX58-UD4P, but I guess there are lots more GB boards out there that could show similar symptoms.

    I hope this helps someone.
      My Computer


  2. Posts : 2,177
    Windows 10 Pro 64-bit v22H2
       #2

    This might be driver related instead of a Windows problem. It also might affect a only small number of motherboards with a particular chipset.

    In my case I am not affected because my only Gigabyte motherboard has an AMD chipset. It is a 10 year od Gigabte GA-990FXA-UD3 which officially has support for Windows XP, Vista, 7 and 8. However, I have no problems running Windows 10 with it.
      My Computers


  3. Posts : 14
    W7 Pro
    Thread Starter
       #3

    Sure, I feel it's either the driver itself, or the way windows interacts with the driver. These things change as the OS changes, but they got it right for a long time, or simply didn't run into some troublesome detail until now. The MS driver in W7 was 6.1.7601.17154 (dated 21-Jun-06), and the W10 driver is 10.0.19041.1 (also dated 21-Jun-06 !!). I built my EX58 system in 2009 and it still runs fine. But obviously there is something different in the way W10 does things.
    I'll expand on the alternative fix that I mentioned. It's really not a fix, it's just an avoidance, but if all your Intel SATA ports are in use you can run the CD on the GigaByte port as follows: It turns out that if you want to eject a CD after having loaded it, you can kill explorer then use the hidden icons to eject it, and it stays ejected. Works fine, but it's a pain killing and reloading explorer all the time. Ok, there's an easier way: put explorer into a configuration where it isn't displaying the CD drive, such as Desktop, or Libraries, or Network... anything where it isn't displaying the drive. Under those conditions you can again use the hidden icons to eject the disk without it snatching it back again. But it's still a pain.
    Anyway, if someone else is having similar problems with their CD and this saves them a few grey hairs, it's worth it
      My Computer


 

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