Cant get mouse to wake up computer

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  1. Posts : 88
    Windolws 10
       #1

    Cant get mouse to wake up computer


    Windows Home v 20H2, OS build 19042.928

    I can't find any feature of KB or Mouse to wake up computer ie pressing keys or shaking mouse).
    The only thing that works is to press the power button.

    Device Manager for mouse is checked in Power Management for "Allow this device to wake the computer".

    What else can I try?
      My Computer

  2. Berton's Avatar
    Posts : 11,071
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #2

    It might depend upon the type of mouse, if wired USB or PS/2 it should work but if the wireless type is it using a dongle that came with the mouse or is it a Bluetooth connection [no dongle]? Have you checked the Power Options for the connection that are being turned off when the computer is going to sleep?
      My Computers

  3. Calm Horizons's Avatar
    Posts : 10
    Windows 7
       #3

    Check the Motherboard manual - had exactly the same problem and there was a setting somewhere in the BIOS that enabled a USB Device to Wake from Sleep. Enabled that and the problem was sorted.
      My Computer


  4. Posts : 88
    Windolws 10
    Thread Starter
       #4

    Thanks guys.

    It does have a dongle but I checked the Power Options for mouse and keyboard and they are both set to "Allow ..."
    I'll check out the motherboard instructions.
    Dell wants me to run all kind of diagnostics which I might have to do over the weekend.

    Have a good weekend,

    Rob
      My Computer


  5. Posts : 1,543
       #5

    Try Berton's and Calm Horizon's ideas first before running those Dell diagnostics :)
      My Computer


  6. Posts : 88
    Windolws 10
    Thread Starter
       #6

    Will do, thanks
      My Computer


  7. Posts : 1,445
    Windows 10 Home 2004 19041.804
       #7

    robls99 said:
    Will do, thanks

    Hi robls99,

    Check this tutorial to verify wake from device status. Your mouse and/or keyboard may not have the option or it just requires a tweak to function.

    Allow or Prevent Devices to Wake Computer in Windows 10



    Another place to check. Open a Command Prompt copy & paste the following followed by enter.

    Code:
    powercfg /devicequery wake_programmable


    If your mouse or USB dongle doesn't appear, you may not have the option.


    FYI, the two commands above the red line were performed while my wireless mouse was configured to use the onboard Bluetooth option in my laptop, no external BT USB transceiver connected. The mouse has no ability to wake from sleep.

    The two commands below the red line were performed after disabling the onboard Bluetooth option and then installing and pairing an external USB Bluetooth dongle. The mouse now successfully wakes PC from sleep.

    I find it interesting to see all the additional results when the external USB BT is installed and paired.


    Cant get mouse to wake up computer-0507-powercfg.jpg
    Last edited by W10 Tweaker; 07 May 2021 at 14:45.
      My Computer


  8. Posts : 1,445
    Windows 10 Home 2004 19041.804
       #8

    robls99 said:
    Windows Home v 20H2, OS build 19042.928

    I can't find any feature of KB or Mouse to wake up computer ie pressing keys or shaking mouse).
    The only thing that works is to press the power button.

    Device Manager for mouse is checked in Power Management for "Allow this device to wake the computer".

    What else can I try?



    Also, check to see if there's an available option to 'Allow the computer to turn off this device...' and make certain it's not checked.

    Cant get mouse to wake up computer-0507-allow-computer-turn-off.jpg
      My Computer


  9. Posts : 88
    Windolws 10
    Thread Starter
       #9

    Calm Horizons gets the gold star for the week.
    There was indeed a setting in the Bios to allow the wake up.

    Thanks to everyone for contributing their help on this.

    Have a good week,

    Rob
      My Computer

  10. Calm Horizons's Avatar
    Posts : 10
    Windows 7
       #10

    You are welcome.

    I went through the same problem about a year ago, tried everything you did and eventually read the manual. Problem solved.
      My Computer


 
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