Samsung 860 EVO 2.5" RMA

Hi there
Whatever you might think of Amazon and the like - the RMA process works beautifully - they send you an RMA label, just package the disk up, stick the RMA label on it and take it to any collection point (not sure how this works in your country - but in a lot of places apart from Post Offices some stores have Amazon etc collection points and even the Postman will take a parcel from your door (provided the parcel is small -- and a small SSD would fit that bill). They will then either refund the money or you can request a new device.

Postal Fees are FREE for RMA'ing goods to Amazon too.

Ordering directly from the manufacturer's web sites is nothing like as good.

If you paid with a Credit (note Credit, and not a Debit) card you should also be able to get the money refunded if you can't get satisfaction from the supplier -- the onus is on your credit card company to refund the money not the supplier.

Cheers
jimbo

Hi,
Probably should bin your existing sata cables with new and maybe checkout and use a different power cable too.
I've got a few 860 evo 500gb 850 evo 500gb none have any issues.

You have to consider that it may be the SATA port that is failing, not the SSD.
Have you tried another SSD brand on the same computer?

No errors on Seatools
No errors on WD Diagnostics

tested on other desktops so i know its not the port / cable / psu etc

Yes other ssd's work fine.

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jimbo45 said:

Hi there
Whatever you might think of Amazon and the like - the RMA process works beautifully - they send you an RMA label, just package the disk up, stick the RMA label on it and take it to any collection point (not sure how this works in your country - but in a lot of places apart from Post Offices some stores have Amazon etc collection points and even the Postman will take a parcel from your door (provided the parcel is small -- and a small SSD would fit that bill). They will then either refund the money or you can request a new device.

Postal Fees are FREE for RMA'ing goods to Amazon too.

Ordering directly from the manufacturer's web sites is nothing like as good.

If you paid with a Credit (note Credit, and not a Debit) card you should also be able to get the money refunded if you can't get satisfaction from the supplier -- the onus is on your credit card company to refund the money not the supplier.

Cheers
jimbo

Just out of Amazon return window. Only option really is to buy another and return the old one. Hopefully serial would not be checked.

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ThrashZone said:

Hi,
Probably should bin your existing sata cables with new and maybe checkout and use a different power cable too.
I've got a few 860 evo 500gb 850 evo 500gb none have any issues.

I must have bought hundred's of Samsung SSD's over the years. This is the first issue I've had.

colsearle said:

No errors on Seatools
No errors on WD Diagnostics

tested on other desktops so i know its not the port / cable / psu etc

Yes other ssd's work fine.

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Just out of Amazon return window. Only option really is to buy another and return the old one. Hopefully serial would not be checked.

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I must have bought hundred's of Samsung SSD's over the years. This is the first issue I've had.

Hi there
Any piece of electrical (or mechanical) equipment can fail or just be a faulty one in a batch -- I agree with Samsung SSD's this doesn't happen very often (in fact very rarely) but its not impossible so I think as out of the RMA window you'll just have to "Eat the cost" and get a new one. These devices - certainly the 250GB and 500GB ones are quite cheap now especially as a lot of laptops are moving to Nvme type devices.

I wouldn't send back the old one -- apart from anything else the newer ones are probably the 870 EVO series, older ones would be the EVO 860 or even the EVO 850 series depending on age of the device and they probably would check details.

Cheers
jimbo

I once had a 850 Pro and it had a 5 year Samsung warranty.
You can probably send it to Samsung.