Printer device mysteriously no longer recognized then strange recovery


  1. Posts : 354
    Windows 10 v. 21H1, Build 19043.1348
       #1

    Printer device mysteriously no longer recognized then strange recovery


    Canon Pixma MX860, multi-printer (print, fax, scan). Was working just fine, connected via USB to my HP laptop running Windows 10 20H2. I printed a document. Next, in order to reach for something I removed the USB cable for the printer, then plugged it back in. After that, no online printer detected. I plugged the USB plug into a different USB socket. Then another. Still no printer device, "offline." I restarted the printer. I restarted the laptop. STILL... printer offline.

    I plug in the USB cable into my spare laptop. Printer recognized! I could print, no problem. So I go back to my other laptop and... no change. "Printer offline." I plugged in a USB mouse and a USB flash memory drive. Both recognized. But the printer? Nothing.

    So I go into the Devices & Printers and I see the printer device listed. What's strange is that it's listed as Canon MX860 series Fax (Copy 1). If I check the Printer Properties, I find 4 listings -- printer, fax, printer (copy 1), fax (copy 2). This is weird. So I go for broke... I simply delete the device. I unplug the USB cable, then plug it back in. Finally, I hear the Windows audible cue that a device is recognized. The printer reappears. This time it's not "MX860 series Fax (Copy 1)," but now "MX860 series Printer. And there's just 2 entries for properties (printer and fax). This was such a strange experience.

    Any idea what could've caused this to happen and why a manual removal of the printer device was required?
      My Computers


  2. Posts : 16,015
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @cytherian,

    Just a thought really. What is the Default Printer set as [ I do NOT have one on here but it will give you an idea ], and have you run the Printers & Scanners Troubleshooter? . . .

    Printer device mysteriously no longer recognized then strange recovery-p2.png

    I hope this helps.
      My Computer


  3. Posts : 354
    Windows 10 v. 21H1, Build 19043.1348
    Thread Starter
       #3

    Thanks, Paul. The deletion and recreation of the Printer device in the Devices & Drives panel from Windows Explorer seemed to do the trick. I'm presuming it must've been some kind of operational glitch from Windows 10. Weird how a printer works fine one moment and then is not recognized the next. I've unplugged and then reinserted my printer's USB cable before and never had a problem. It was such a frustrating thing, as I was getting late to ship a package, had printed the USPS shipping label, and then was trying to get the packing slip printed when this happened... and by the time I fixed it, it was too late.

    TLDR; -- this set in motion a series of chaos & stress...

    It's amusing how a "chain of events" can happen from one thing going wrong. Here's what happened:

    When the printer glitch delayed me, I fell a few minutes short of getting to the post office before it closed. When I went back home, chatted briefly with the doorman and he said "I can take that for you and give it to the USPS carrier when he comes tomorrow for the outgoing mail." So I did. But then, by Sunday night tracking hadn't updated. Sometimes that happens on weekend drop-offs. So I waited until Monday afternoon. Still nothing. I check with the doorman. He said the USPS guy hadn't come on Saturday for some reason. But he must've taken the package on Monday as it's not on the shelf. The next day, NO update on tracking (still "label created"). I checked with the doorman again. A USPS carrier actually happened to be in the mailroom at the time. I checked with him. He hadn't picked up the mail yesterday. But he did agree it was odd that it hadn't updated yet. It should've been scanned upon pickup. Sometimes there's a delay, but usually by evening or next morning it should be updated. Contents had a $600 value, btw. Tuesday evening, I check my tracking # online... STILL no change. Now I'm getting really distraught. Then, before going to bed, I check one last time. UPDATED!

    Of course, the main word of advice: be sure to leave yourself a decent margin of error for making your way to a place near its closing time. Secondly, if you have the time, always try to hand off a package to a USPS employee who then scans the package so you know it's in their system. Then last but not least, never make any changes to your system when you're in a rush or tight squeeze for some task, even if it's only unplugging a device temporarily. Because... you never know.
      My Computers


  4. Posts : 16,015
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #4

    Hello @cytherian,

    WOW, I can see what you mean about stressed related, especially considering the monetary aspect as well because once it is in their system I assume that you are covered by Insurance.

    I am pleased that your issue is resolved though. Please mark this thread as Solved.

      My Computer


  5. Posts : 354
    Windows 10 v. 21H1, Build 19043.1348
    Thread Starter
       #5

    Paul Black said:
    Hello @cytherian,WOW, I can see what you mean about stressed related, especially considering the monetary aspect as well because once it is in their system I assume that you are covered by Insurance.I am pleased that your issue is resolved though. Please mark this thread as Solved.
    Yes, the USPS medium flat rate covers $50 automatically, but in my haste I'd forgotten to add insurance. It would've been $5 more, and worth the peace of mind. The only problem is... if the USPS never showed it in their system, their claim would be "We can't know if the package ever made it into USPS hands, therefore insurance would not apply." (understandable, as fraud could be easily done--you print a label, insure the contents for some high value, then declare it lost when it was never even given to USPS). Incidentally, I've NEVER had a USPS priority package go missing. Very reliable service.
      My Computers


  6. Posts : 16,015
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #6

    cytherian said:
    Yes, the USPS medium flat rate covers $50 automatically, but in my haste I'd forgotten to add insurance. It would've been $5 more, and worth the peace of mind. The only problem is... if the USPS never showed it in their system, their claim would be "We can't know if the package ever made it into USPS hands, therefore insurance would not apply." (understandable, as fraud could be easily done--you print a label, insure the contents for some high value, then declare it lost when it was never even given to USPS). Incidentally, I've NEVER had a USPS priority package go missing. Very reliable service.
      My Computer


 

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