USB Wireless Mouse - not recognized on one port or gets disconnected  


  1. MPREv2
    Posts : 22
    Windows
       New #1

    USB Wireless Mouse - not recognized on one port or gets disconnected


    Hi all,

    I have since some time my new Notebook (Thinkpad T14).
    Windows 10 Pro x64 20H2 - performed System Update.

    I have a Logitech Wireless M705 Mouse as input device with an UBS-receiver dongle.

    The issue is that I have the problem that on one USB port, when I plug in the USB-receiver dongle, that it is not always recognized.
    If it is not recognized I can plug it into the second USB port, where it is recognized always ...
    if it is recognized, sometimes after some time (could not determine a pattern could be some hours) that it gets disconnected (like not recognized) and stops working -> have to plug into the "working" USB port.

    What could be the problem here?
    How to investigate and fix what the problem is?

    KR,
    Max
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  2. TairikuOkami
    Posts : 5,338
    Windows 11 Home
       New #2

    Have you installed Logitech Setpoint, it contains a certain USB driver.
    Also make sure to use Firmware update tool, it works on the second try.

    SetPoint – Logitech Support + Download

    Firmware Update Tool – Logitech Support + Download
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  4. Bastet
    Posts : 2,414
    Windows 10 Pro 64bit
       New #3

    To add: Have you also downloaded the unifying receiver software?
    Logitech Unifying Software – Logitech Support + Download It usually used when connecting more than one Logitech device but it will allow you to connect the mouse correctly.
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