New Seagate harddrive disconnects until **power plug** is pulled

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  1. Matthew Wai's Avatar
    Posts : 5,006
    Windows 10 Home 20H2
       #11

    When the HDD has been disconnected, is the disk still spinning?
    Put your fingers on the HDD so as to feel it.

    When my WD HDD has been disconnected, the disk is not spinning, and I feel no vibration.
      My Computer


  2. Posts : 5
    Windows 10 Home, Version 1909 (OS Build 18363.1139)
    Thread Starter
       #12

    Matthew Wai said:
    When the HDD has been disconnected, is the disk still spinning?
    Put your fingers on the HDD so as to feel it.

    When my WD HDD has been disconnected, the disk is not spinning, and I feel no vibration.
    Sorry, I didn't see there was a page 2, else I would've replied to you sooner.

    I did not try that out (yet), though from the noise it makes when I pull the power plug I'd guess it does still spin until I do. Also, I noticed the "power on hours" counter is still going up after it disconnects itself. Seagate Dashboard says its Power Saving Mode is set to "Never", though one would assume it should stop once it is disconnected from the PC.

    I did try out something else though:

    When the hard drive disconnected itself this time, I didn't just go and unplug the power and plug it back in which had proved effective at reconnecting the drive. Instead I restarted my PC.

    Logic would dictate if this is in any way a Windows issue, it would detect the drive after rebooting the PC.

    It didn't.
    That verifies it's the drive's fault.

    I even kept it like that for a few hours, plugged it into several different USB ports (including a USB 2.0 port) just as a test. When I pulled the power plug several hours later and plugged it back in, boom, harddrive reconnects itself.

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------

    Also, while I don't have enough data points to tell what triggers the disconnect, I've tried to deliberately provoke it by slightly stressing the hard drive a bit, i.e., running these three processes simultaneously:

    - run a batch download tool to download a moderately large number of files from an art gallery
    - run a "search and delete empty folders" tool on a folder with a few hundred empty directories
    - continuously create a large amount of ~100 byte sized files, about ~5 per second on average (as a by-product of running an actually relevant process, it wasn't meant as a stress-test tool)

    I did not have to wait even an hour and the drive hung up.

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------

    RolandJS said:
    Amazon Prime US often works this way: The day I activate a return, the clock starts ticking. I have 15 - 30 days to actually repackage the item and bring it either to UPS or USPS. Once the item is scanned, the refund or exchange is triggered.
    I did talk to someone through Amazon's help chat thingy today.

    They said that I can return the item after April 10th with no worries and get my money back.

    Though when I asked how long I have to do so, if there's a specific deadline, say, May 10th or something, they said I can return the item within the next 2 years....?? That... doesn't sound right. There must've been some misunderstanding. Unfortunately the chat log erased itself the moment the talk was concluded.

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------

    Apologies to everyone else, I'll get around to replying to your contributions another time. :)
      My Computers

  3. Try3's Avatar
    Posts : 7,386
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #13

    HedgeToaster said:
    Though when I asked how long I have to do so, if there's a specific deadline, say, May 10th or something, they said I can return the item within the next 2 years....?? That... doesn't sound right. There must've been some misunderstanding.
    If the drive has a two year warranty then that makes sense. Amazon UK will also honour manufacturer's guarantee periods.
    I once had HTC renege on a two year warranty three months before it was due to end [on the highly dubious pretext that the Amazon receipt did not contain the phone's EMEI number] and Amazon UK gave me a full refund.


    HedgeToaster said:
    Unfortunately the chat log erased itself the moment the talk was concluded.
    Yes, Amazon changed their chat software a couple of years ago and it's been as you describe ever since.
    You need to open Word or equivalent when you start a chat and continually copy each statement across to it as the chat proceeds. I've never thought of any method for automating this.
    Amazon chats always seem to end with, "Is there anything else I can help you with today?", so that can be your trigger point to get your copying completed before the chat window closes.

    All the best,
    Denis
      My Computer

  4. MisterEd's Avatar
    Posts : 491
    Windows 10 Pro 64-bit v20H2
       #14

    The Power On hours increases as long as the drive has power. This is so even when the drive is sleeping.
      My Computers


 
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