A secondary internal drive is starting to dissappear (until restart)!

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  1. Posts : 221
    10
       #1

    A secondary internal drive is starting to dissappear (until restart)!


    In the last 2 months I've noticed one of my secondary internal drives starting to "dissappear". I can't seem to reproduce it on purpose but it has happened enough times to have me concerned and hoping someone can help either solve or explain what might be happening. At first I thought it was sometimes after the computer had been put to sleep... but then I noticed other times where I actually heard the sound of the "disconnection".

    To fix the issue, I restart the PC.
    However, when I do, I usually see a message of WDI Resolution Host on the blue restart screen.

    No other drives have shown this problem, and I'd never had issues with this one before.

    This is a WD 5TB 7200RPM HDD drive (WD5001FZWX).

    A secondary internal drive is starting to dissappear (until restart)!-dissappearing-drive-issue.jpg

    A secondary internal drive is starting to dissappear (until restart)!-dissappearing-drive-issue-b.jpg

    A secondary internal drive is starting to dissappear (until restart)!-dissappearing-drive-issue-reboot-solves.jpg

    Is the drive dying? (is that even possible or would it just stop working completely in one shot)
    Or could this be an issue with the controller?
    Kinda important to know because I dont want to spend a few hundred bucks to replace it if the issue is not the drive itself..

    Any troubleshooting help would be greatly appreciated! :)
      My Computer

  2. dalchina's Avatar
    Posts : 29,843
    Win 10 Pro (1903)
       #2

    Hi, please try reseating it/reconnecting it.

    Download and run Hard Disk Sentinel (trial) - portable version available if required- SSDs too. Best instant report right on its GUI I know of- includes a connection check. Please post the result.

    Have you inspected your event viewer for related reports?

    "WDI \ ResolutionHost The Windows Diagnostic Infrastructure Resolution host enables interactive resolutions for system problems detected by the Diagnostic Policy Service. It is triggered when necessary by the Diagnostic Policy Service in the appropriate user session. If the Diagnostic Policy Service is not running, the task will not run"
      My Computers


  3. Posts : 1,382
       #3

    "Hi, please try reseating it/reconnecting it." Absolutely do this, I'm old school, and we did lots of reseating over the years. I need coffee, is this a desktop or laptop? Either way, the internal drive should be accessible enough to gently reseat.
      My Computer


  4. Posts : 221
    10
    Thread Starter
       #4

    dalchina said:
    Hi, please try reseating it/reconnecting it.

    Download and run Hard Disk Sentinel (trial) - portable version available if required- SSDs too. Best instant report right on its GUI I know of- includes a connection check. Please post the result."
    A secondary internal drive is starting to dissappear (until restart)!-dissappearing-disk-sentinel-results.jpg
    Seems fine doesn't it?

    In terms of reseating, we are talking about just physically removing the cable and reinserting it?

    How do I inspect the event viewer for "related reports"? This sounds like new territory for me...
      My Computer

  5. dalchina's Avatar
    Posts : 29,843
    Win 10 Pro (1903)
       #5

    Thank you for your reply. That looks encouraging.

    In terms of reseating
    Disconnect/reconnect if it's connected by a cable.
    Replace the cable and see if there's any change.
    Assuming it's connected by a cable, that is.
    See:
    HDD keeps disconnecting | Tom's Hardware Forum

    Event viewer: you're looking for events around the time this happens. Note the time, look for a report - critical/error...

    Nirsoft's fulleventlogview (free) is easier to use than the categorised Event Viewer as it presents a linear list.
    A secondary internal drive is starting to dissappear (until restart)!-1.png
      My Computers


  6. Posts : 221
    10
    Thread Starter
       #6

    Thanks @dalchina

    I downloaded and ran Fulleventlogview and I seem to have had alot of warnings...and a handful of errors...
    Now that it's installed, I'll note the time of the next "disconnect" and cross-reference in this log viewer.

    I'll also open the box when I have the chance and inspect / reconnect the cable to the drive.

    Will report back when the above is done.

    - - - Updated - - -

    I have not yet reseated the drive but will do so later today since I have to open the box to put in a new SSD.

    However, the issue did happen again, and shortly after waking from sleep the PC. I used the fulleventlogview software as suggested to get a picture of what happens. I don't really understand any of this but posting here in case @dalchina can spot something that might be a larger issue than reseating.

    I will reseat the drive later today nonetheless but wanted to post the screenshots.

    This one is likely the one thats most relevant as I recognize references to Windows Storage

    A secondary internal drive is starting to dissappear (until restart)!-2021-04-08_7-05-59.jpg

    But here are other ones...

    A secondary internal drive is starting to dissappear (until restart)!-2021-04-08_7-05-40.jpg

    A secondary internal drive is starting to dissappear (until restart)!-2021-04-08_7-05-29.jpg
      My Computer

  7. dalchina's Avatar
    Posts : 29,843
    Win 10 Pro (1903)
       #7

    Hi, I guess the obvious one here is
    A secondary internal drive is starting to dissappear (until restart)!-1.png
    Event id 157

    Does 'Disk 1' correspond with one you think you might have a problem with? You mentioned P...

    Info on that event id:
    Document Display | HPE Support Center

    This thread (unresolved, trying somewhat random things) has a reference in post #2:
    "Disk has been surprised removed"
    Is that relevant?

    If you don't have a spare cable, can you swap cables between a couple of disks and see if the fault changes at all (different disk)?
    Ref. practical info in the link I posted post #5).
      My Computers


  8. Posts : 221
    10
    Thread Starter
       #8

    dalchina said:
    Hi, I guess the obvious one here is
    A secondary internal drive is starting to dissappear (until restart)!-1.png
    Event id 157
    Does 'Disk 1' correspond with one you think you might have a problem with? You mentioned P...
    Good eye! Indeed that is the one.

    I'll see what I can do in terms of recabling when I open the tower in a few hours.
    It's unfortunate that the other thread is unsolved...I really hope its just a cable thing.
    Otherwise I might have to get in touch with WD... maybe they have more info? The drive will be 5 years old in September...
      My Computer

  9. dalchina's Avatar
    Posts : 29,843
    Win 10 Pro (1903)
       #9

    If the drive works without this problem connected differently, then it's probably not a drive issue. HDS didn't indicate a problem, but then, intermittent ones are the worst.
      My Computers


  10. Posts : 221
    10
    Thread Starter
       #10

    OK! So I reseated the drive to an entirely new spot. Whereas it was previously Disk 1, it is now Disk 2.
    Taking it's place as Disk 1 is my new SSD.
    I also made sure not to reconnect it using the same connector. In fact, I think I left out that specific connector since I had another option.

    By the way, whats the difference between the small L shape connector on the right that "clips on" and the wider 4-colored cable connection on the left that we just push in? I'm assuming one is just to power and the other determines it's position in the disk array and transfers data- but which cable does what?
      My Computer


 
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