Description of External Drive Changes when Disconnected

  1. phrab's Avatar
    Posts : 636
    windows 10 professional 64-bit, 1204
       #1

    Description of External Drive Changes when Disconnected


    My question is why does the description of an external drive that is pinned to Quick access lose the description when it's disconnected?

    I have 2 external drives (D & E) which I alternate for backups. Both are pinned to Quick access. Up until about 3 days ago, when I disconnected one, it would still read, e.g. Passport1 (D:) with a question mark over the drive. I understand the question mark is because the drive is not attached.

    What confuses me is that the description no longer says "Passport1" when the drive is disconnected, although that description does come back when I reattach the drive. It does keep the correct drive letter.

    I've attached the images of what I now see when 1 drive is attached & 1 isn't & what shows in the Properties dialog box.
    Description of External Drive Changes when Disconnected-image.png
    Description of External Drive Changes when Disconnected-image.png
    Thank you in advance.
      My Computer

  2. Paul Black's Avatar
    Posts : 12,249
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @phrab,

    phrab said:
    My question is why does the description of an external drive that is pinned to Quick access lose the description when it's disconnected?

    I have 2 external drives (D & E) which I alternate for backups. Both are pinned to Quick access. Up until about 3 days ago, when I disconnected one, it would still read, e.g. Passport1 (D:) with a question mark over the drive. I understand the question mark is because the drive is not attached.

    What confuses me is that the description no longer says "Passport1" when the drive is disconnected, although that description does come back when I reattach the drive. It does keep the correct drive letter.

    You can try setting the actual Drive Letter of the External HDD . . .

    > How to Change and Assign Drive Letter in Windows 10

    I hope this helps.
      My Computer

  3. f14tomcat's Avatar
    Posts : 53,215
    Multi-boot Windows 10 - RTM, RP, Beta, and Insider
       #3

    @phrab

    Phil, I can reproduce your problem exactly with my Seagate External 1TB, on a 3.0 USB port. Attached and Ejected:

    Description of External Drive Changes when Disconnected-2021-04-01_07h41_54.pngDescription of External Drive Changes when Disconnected-2021-04-01_07h42_43.png

    You say this started about 3 days ago. I did the 19042.906 Preview Cumulative, which is the only major thing that has happened recently. Prior was 19042.899. Did you do the same Preview CU? If you did, and have not cleaned the LCU out, you can try to uninstall the CU, or restore a backup image from prior to the CU.

    I can't easily go back to test, all of mine are updated and I have cleaned up.
      My Computers

  4. phrab's Avatar
    Posts : 636
    windows 10 professional 64-bit, 1204
    Thread Starter
       #4

    Paul Black said:
    Hello @phrab,

    You can try setting the actual Drive Letter of the External HDD . . .

    > How to Change and Assign Drive Letter in Windows 10

    I hope this helps.
    Thank you for your reply. I had already assigned a drive letter to each external drive. I don't lose the drive letter...only the description when I disconnect the drive.
    f14tomcat said:
    @phrab

    Phil, I can reproduce your problem exactly with my Seagate External 1TB, on a 3.0 USB port. Attached and Ejected:

    Description of External Drive Changes when Disconnected-2021-04-01_07h41_54.pngDescription of External Drive Changes when Disconnected-2021-04-01_07h42_43.png

    You say this started about 3 days ago. I did the 19042.906 Preview Cumulative, which is the only major thing that has happened recently. Prior was 19042.899. Did you do the same Preview CU? If you did, and have not cleaned the LCU out, you can try to uninstall the CU, or restore a backup image from prior to the CU.

    I can't easily go back to test, all of mine are updated and I have cleaned up.
    Thank you for your reply.
    I try not to update my Windows versions until I'm sure they don't have any major drawbacks. I still have version 2004 (build 19041.804). I suppose that this isn't a major problem, since it hasn't affected any functionality. I'm just trying to understand why this happened. At least I have company on this "issue".
      My Computer


 

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