My Acer laptop has no bluetooth, installing the drivers doesn't work

  1. desbest's Avatar
    Posts : 68
    Windows 10
       #1

    My Acer laptop has no bluetooth, installing the drivers doesn't work


    My Acer Aspire A315-56 laptop has no bluetooth and installing the drivers doesn't work. I mean the drivers listed on the Acer website.
    Regarding what recent changes happened on my laptop, Windows Update gave me a firmware update yesterday by Insyde.

    I'm using Windows 10 20H2

    My Acer laptop has no bluetooth, installing the drivers doesn't work-device-manager-warning-devices-2.png
    Last edited by desbest; 3 Weeks Ago at 09:44.
      My Computer

  2. Berton's Avatar
    Posts : 10,582
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #2

    On Notebooks that offer Bluetooth [not all do] it is usually part of the Wireless/Wi-Fi adapter. Turning off or Disabling the Wireless also turns off the Bluetooth. Most Notebooks include an Fn plus another key that toggles the adapter On or Off.
    Mine on a Dell Latitude 3340:
    My Acer laptop has no bluetooth, installing the drivers doesn't work-image.png
    If wanting to have use of Bluetooth devices on a computer without it I use an IOGEAR USB dongle to get it, it's a rounded device better for not getting snagged in a case and somewhat smaller than others. It would even work on a Desktop.
      My Computers

  3. desbest's Avatar
    Posts : 68
    Windows 10
    Thread Starter
       #3

    Turning flight mode or wifi off and on again doesn't help.
      My Computer

  4. Megahertz's Avatar
    Posts : 2,442
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #4

    What is the hardware ID of the faulty USB device?
    Right click on the ID - Copy
    Paste it here.
    Attached Thumbnails Attached Thumbnails My Acer laptop has no bluetooth, installing the drivers doesn't work-harwareid.jpg  
      My Computers

  5. desbest's Avatar
    Posts : 68
    Windows 10
    Thread Starter
       #5

    Usb\device_descriptor_failure

    - - - Updated - - -

    I've fixed the problem now. It was a software issue. I uninstalled Acer Quick Access from my computer, and now the bluetooth works. Maybe reinstalling it would have also worked.
      My Computer

  6. Megahertz's Avatar
    Posts : 2,442
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #6

    Good you fix it.
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 12:05.
Find Us




Windows 10 Forums