Misbehaving DVD drive


  1. Posts : 310
    win 10 home
       #1

    Misbehaving DVD drive


    20H2
    This thread spins off from Office 20007 Home and Student lost; substitutes clunky, so...

    Following on, I tried to make a copy of Office on a DVD to replace missing one just in case I need it agian, Once more a virtual DVD drive was created on my computer.

    As told in the older thread, I deleted by ejection, then went to Device Manager to ensure it had gone. I updated drivers. Now the sole DVD drive is shown in File Explorer (described as a CD drive), but when I click on it to, say, view contents/properties, it just hangs indefinitely. Pray.

    Suggestions, please, as to what is causing the above, and how to proceed.
      My Computer

  2. Paul Black's Avatar
    Posts : 13,027
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @chipwood,

    chipwood said:
    Following on, I tried to make a copy of Office on a DVD to replace missing one just in case I need it again, Once more a virtual DVD drive was created on my computer.

    As told in the older thread, I deleted by ejection, then went to Device Manager to ensure it had gone. I updated drivers. Now the sole DVD drive is shown in File Explorer (described as a CD drive), but when I click on it to, say, view contents/properties, it just hangs indefinitely.

    I have NOT read the other thread yet [ I will try later as it is 5 pages ].

    I don't quite follow what the problem is. In order for you to be able to view the contents, you first need an Office ISO available, then you simply Mount the ISO to view the contents.

    > Windows 10 ISO & Office ISO Download Tool Heidoc
    > How to Burn Disc Image from ISO or IMG file in Windows 10 <-- 2GB USB will be OK for Office.
    > How to Mount or Unmount ISO and IMG Files in Windows 10

    You would also need to have the Product Key available. One option is . . .

    > Belarc Advisor - Shows in your browser.

    How and what Drivers are you trying to inject into the ISO? One way to achieve this would be to use DISM.

    I hope this helps.
    Last edited by Paul Black; 24 Mar 2021 at 04:04.
      My Computer

  3. Fabler2's Avatar
    Posts : 3,179
    Windows 10 preview 64-bit Home
       #3

    Place an empty DVD disk (non-rewritable) into the physical Optical drive. Follow the instructions on how to burn an .iso file to Disk in the link provided by @Paul Black (second link). You can't just copy an .iso file to disk for it to work.
      My Computers


  4. Posts : 310
    win 10 home
    Thread Starter
       #4

    Sorry!
    Let's leave aside the background for now, as believe I have the backup DVD I require, but as yet unproven.
    My concern covers this I posted above:
    Now the sole DVD drive is shown in File Explorer (described as a CD drive), but when I click on it to, say, view contents/properties, it just hangs indefinitely.
      My Computer

  5. Try3's Avatar
    Posts : 8,332
    Windows 10 Home x64 Version 21H1 Build 19043.1052
       #5

    chipwood said:
    described as a CD drive ...
    File explorer does not recognise the DVD you have put in that drive.
    - Perhaps the DVD drive is defective.
    - Perhaps the DVD disk is defective.
    - Perhaps the DVD disk has not been formatted.

    chipwood said:
    Once more a virtual DVD drive was created on my computer. ...
    It sounds to me as though you double-clicked on your Office ISO again instead of trying to copy its contents to a DVD.

    Once you resolve these matters & have extracted your Office ISO contents to the DVD, you will get the same results as you got when you tried to install Office from a folder on your computer that contained the extracted ISO contents.
    - Perhaps your Office ISO file is defective.

    Denis
    Last edited by Try3; 24 Mar 2021 at 11:57.
      My Computer


  6. Posts : 1,536
       #6

    Desktop or laptop? Internal or external DVD player? At school, cannot read thru 5 pages right now. I am leaning toward suggesting: Eject whatever DVD is in player. Shutdown computer, unseat DVD player cabling both ends. CannedAir dust player (just a couple of quick bursts should do it) before reseating/recabling. Before inserting any DVD blank or DVD with stuff on it, power up computer, see if explorer sees DVD player. Explore properties. If no more freeze, must have been hardware, either DVD player or a bad DVD disc. If nothing improves, then I will listen in and await alongside you the wisdom and experience of others.
      My Computer


  7. Posts : 310
    win 10 home
    Thread Starter
       #7

    I have established that other recorded and empty disks are readable on my machine, but not the cd-r. All my own clean disks are dvd-rw and dvd-ram. Are they usable for my purpose?

    For what ever reason it may have been, these files are on my external drive. Can I use them to create the Office 2007 backup?

    Misbehaving DVD drive-posfiles4-bucd.gif
      My Computer

  8. Try3's Avatar
    Posts : 8,332
    Windows 10 Home x64 Version 21H1 Build 19043.1052
       #8

    chipwood said:
    For what ever reason it may have been, these files are on my external drive.
    Misbehaving DVD drive-posfiles4-bucd.gif
    1 To install Office, run the setup.exe shown in your diagram.
    - There is no point in messing about with DVDs at all - it can run straight from where it is now.



    chipwood said:
    Can I use them to create the Office 2007 backup?
    Misbehaving DVD drive-posfiles4-bucd.gif
    2 What you have illustrated is a backup of your Office installation files. You can move the whole set elsewhere if you want but there is no need to.

    Denis
      My Computer


  9. Posts : 310
    win 10 home
    Thread Starter
       #9

    @Try3. I'll just soldier on, and use the ISO, if need be and not lost.
      My Computer

  10. spunk's Avatar
    Posts : 2,958
    Windows 10 Pro 64 Bit 20H2
       #10

    When you mount your Office ISO image in a Virtual DVD, you can copy the files and place them in a folder on your computer or External HDD. When you want to install Office again, open the folder you saved and double click Setup.exe.
      My Computer


 

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