Intermittent lockup using mouse

  1. Posts : 25
    Win10 Pro

    Intermittent lockup using mouse

    I successfully upgraded (well not without issues!) to Win10 Pro. I have been having issues where when I click on something the computer just goes into La La Land. Only way I can get out is to do a hard reset or hold down the power button for four seconds. I am not sure what error report to look at to see what is hanging up the system. Any help on that would help me figure out what was wrong. Initially the machine did not like my old Logitech Trackman Mx trackball unit so I shut down the machine and unplugged it and plugged in a standard USB Microsoft mouse. The issue is still there but not quite as bad. Seems to be related to moving and clicking the mouse.
    Any ideas?
      My Computer

  2. Posts : 25
    Win10 Pro
    Thread Starter

    Have checked many things and the computer (IP35 Pro) will hang up when it wants to. This not related to the mouse action as I first thought. It seems some process get lost. Can anyone tell me what error report might give me a clue to what is happening? I never had this problem with Win7 Pro. All drivers are up to date and the Windows checker did not see anything prohibiting me from updating and gave me the ok to upgrade to Win10 Pro. Any information on the error report to look at will be greatly appreciated. Once I know what the error is I might be able to find a solution. Thanks for reading.
      My Computer


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