Cannot install Samsung NVMe driver for NVMe 970 Pro

Page 1 of 3 123 LastLast

  1. Posts : 2
    windows 10 pro
       #1

    Cannot install Samsung NVMe driver for NVMe 970 Pro


    Hello,
    Win 10 Pro v: 20H2 b19042-868
    ASUS VivoBook K513EQ, 11th Generation, PCi 3

    I installed a Samsung SSD 970 Pro, when I try to install the Samsung_NVM_Express_Driver_3.3 I get the following message: Samsung NVM Express Device is not connected. Connect the device and try again.
    Device Manager shows in Storage: Intel RST VMD Controller 9A0B
    Magician message: The device is connected to the driver that Magician does not support: Use Samsung NVMe driver.
    With CrystalDiskMark I get 1782 MB/s Read, 1725 MB/s Write, not the 3000+ MB/s that the 970Pro should deliver.
    How do I install de Samsung Driver?
      My Computer


  2. TV2
    Posts : 2,009
    W10 Pro 20H2
       #2

    Hi E Odio. Welcome to the forum.

    We might need more information.

    You say you installed a new Samsung SSD 970 Pro.
    Was this in addition to the existing NVMe in the Asus Vivobook (most have them), or is this a second device you installed?

    If you added a second device, what was the first device (the one that came with the laptop?)

    Can you link to the specs for the Samsung SSD 970 Pro that you bought?


    Let's start there and see where this goes!
      My Computers


  3. Posts : 3,959
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #3

    Open device manager. Is there any yellow alerts of missing drivers?

    Expand the Disk drivers tab, right click on the 970 Pro - update the driver - Browse my computer

    Cannot install Samsung NVMe driver for NVMe 970 Pro-image.png
      My Computers


  4. Posts : 2
    windows 10 pro
    Thread Starter
       #4

    Additional info for my NVMe 970 Pro no driver issue


    Hello,
    Thanks for your replies.

    Here is the requested information:

    The original NVMe was a Western Digital PC SN530 256GB SSD.
    I changed it for the 970 Pro double the size and was supposed to be faster.

    Specs for NVMe 970 Pro: FORM FACTOR. M.2 (2280) INTERFACE. PCIe Gen 3.0 x4, NVMe 1.3. Max 8.0 g. STORAGE MEMORY. Samsung V-NAND 2-bit MLC. CONTROLLER. Samsung Phoenix Controller. CACHE MEMORY. 512MB Low Power DDR4 SDRAM (512GB)

    I have a second device for data: Samsung SSD 860 EVO 2TB

    In Device Manager \ Storage Controller only shows Intel RST VMD Controller and Microsoft Storage Spaces Controller.

    In Device Manager \ Disk Drives, when I try to update The NVMe Samsung SSD 970 PRO 512GB driver, the only options look for a .inf file. The Samsung driver I have been able to find is the msi Samsung970ProInstaller64.msi, and it does not install; if I try to install the Samsung_NVM_Express_Driver_3.3.exe I get the message: "Samsung NVM Express Device is not connected. Connect the device and try again"

    SO, I am stuck
      My Computer


  5. TV2
    Posts : 2,009
    W10 Pro 20H2
       #5

    Next I would boot into BIOS settings. Look for the disk drives listed. Note any inconsistencies.
    Go through the settings to see if there is anything to set related to NVMe. Not the options and let us know here.
    However, laptops don't usually have many settings options.
      My Computers


  6. Posts : 1,261
    Windows 11 (22581.100)
       #6

    e odio said:
    Hello,
    Win 10 Pro v: 20H2 b19042-868
    ASUS VivoBook K513EQ, 11th Generation, PCi 3

    I installed a Samsung SSD 970 Pro, when I try to install the Samsung_NVM_Express_Driver_3.3 I get the following message: Samsung NVM Express Device is not connected. Connect the device and try again.
    Device Manager shows in Storage: Intel RST VMD Controller 9A0B
    Magician message: The device is connected to the driver that Magician does not support: Use Samsung NVMe driver.
    With CrystalDiskMark I get 1782 MB/s Read, 1725 MB/s Write, not the 3000+ MB/s that the 970Pro should deliver.
    How do I install de Samsung Driver?
    You need to change the SATA mode to AHCI to install Samsung driver, boot in Safemode, go to BIOS and change SATA mode to AHCI, reboot and install Samsung driver.
      My Computers


  7. Posts : 5,816
    Win 11 Pro (x64) 21H2
       #7

    Megahertz said:
    Open device manager. Is there any yellow alerts of missing drivers?

    Expand the Disk drivers tab, right click on the 970 Pro - update the driver - Browse my computer

    Cannot install Samsung NVMe driver for NVMe 970 Pro-image.png

    That's wrong because the NVMe Controller drivers (which is what the OP is trying to install) do NOT show up under "Disk drives", they show up under "Storage Controllers"....
    Cannot install Samsung NVMe driver for NVMe 970 Pro-samsung-storage-controller-drivers.jpg

    Further confirmation can be seen in the "NVMe Driver Installation Guide" (downloaded here) where on page 8 in "3. Confirming the installed driver" it tells you to look at the "storage controllers" section.

    What the Disk drives "drivers" are for is to allow Windows to any disk installed on to a PC, and also to at least allow a disk drive to function, and have an OS installed (if need). This is why those are "Microsoft" drivers.

    As to why the OP can't install the drivers, that's a mystery. My only guess is the drive is not supported on that notebook, but that's strictly a "guess".
      My Computers


  8. Posts : 3,959
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #8

    Thanks sygnus21 for the information.
    I have a M.2 SM951 drive and I thought that a NVMe will be the same.
    But the procedure is the same to update the driver.
      My Computers


  9. Posts : 5,816
    Win 11 Pro (x64) 21H2
       #9

    brummyfan said:
    You need to change the SATA mode to AHCI to install Samsung driver, boot in Safemode, go to BIOS and change SATA mode to AHCI, reboot and install Samsung driver.
    NVMe drives don't use SATA, they use PCI express lanes, thus the above would not apply. Also, I'm 99.999.9 percent sure that if the laptop came with Windows 10 installed the BIOS is already set to AHCI (not that it matters).
      My Computers


  10. Posts : 5,816
    Win 11 Pro (x64) 21H2
       #10

    Megahertz said:
    Thanks sygnus21 for the information.
    I have a M.2 SM951 drive and I thought that a NVMe will be the same.
    But the procedure is the same to update the driver.
    No problem, and thanks

    Anyway, I'm pretty sure the same applies all NVMe drives, including your Samsung? SM951. However, it looks like you have yours connected to a SCSI adapter? Wondering why you don't have a "Storage controller" section listed in Device Manager???
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:50.
Find Us




Windows 10 Forums