Touchpad mouse has stopped working

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  1. hm8
    Posts : 39
    Windows 10 Home
    Thread Starter
       #11

    So, upon further inspection, I'm not sure the System Restore ever successfully ran. I tried to run it again, and this time I noticed when the computer restarted, there was a message saying that System Restore failed to complete. It said there was an error deleting some file or folder. Unfortunately I've lost the window with the message so I'm not sure exactly what the error was.

    What are my next steps?
      My Computer


  2. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #12

    It could help if you please answer to the question in post #9
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  3. hm8
    Posts : 39
    Windows 10 Home
    Thread Starter
       #13

    zebal said:
    It could help if you please answer to the question in post #9
    And how do I "confirm your mouse is not disabled in BIOS"?

    Also, I'm not sure if this makes a difference, but if I plug in an external mouse via USB, the external mouse works as expected.
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  4. Posts : 12,474
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #14

    hm8 said:
    And how do I "confirm your mouse is not disabled in BIOS"?

    Also, I'm not sure if this makes a difference, but if I plug in an external mouse via USB, the external mouse works as expected.
    If you laptop [Notebook] is like most, my wife's, there is a hardware thing to disable/enable the Touchpad, may be a combination of Fn plus another F key to use, not a Windows thing as it works with any Operating System. I had a client whose housekeeper inadvertently would get it turned off in her cleaning duties. My wife doesn't like it on as her thumbs make undesired things happen.
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  5. hm8
    Posts : 39
    Windows 10 Home
    Thread Starter
       #15

    Berton said:
    If you laptop [Notebook] is like most, my wife's, there is a hardware thing to disable/enable the Touchpad, may be a combination of Fn plus another F key to use, not a Windows thing as it works with any Operating System. I had a client whose housekeeper inadvertently would get it turned off in her cleaning duties. My wife doesn't like it on as her thumbs make undesired things happen.
    Doesn't the fact that the mouse driver does not show up in Device Manager suggest that this is something beyond an inadvertent enable/disable switch?

    Like, in the past I could go into the mouse settings and enable/disable the touchpad that way. But now I cannot even get to those mouse settings - Windows is not detecting any touchpad at all.
      My Computer


  6. Posts : 35,484
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #16

    As said above- please boot to BIOS and just check to see if there's an option related to e.g. Internal Pointing Device or similar.

    There may not be one- it depends on HP and your particular BIOS.

    Now, while you're in the BIOS - does your touchpad work then? (Not dependent on Windows driver then).
    If so, it's not a hardware issue.
    Last edited by dalchina; 17 Mar 2021 at 11:55.
      My Computers


  7. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #17

    Alternative way to enter BIOS is as follows:

    Start button -> Settings -> Updates & Security -> Recovery -> Advanced startup -> Restart now

    Once you enter blue screen choose UEFI Firmware Settings option and it should lead you into BIOS.
    In BIOS you're looking for "Onboard mouse" option.
      My Computer


  8. hm8
    Posts : 39
    Windows 10 Home
    Thread Starter
       #18

    There are no mouse settings in BIOS

    The touchpad also did not work in BIOS


      My Computer


  9. Posts : 35,484
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #19

    Thank you for you reply.

    Seems you have a hardware problem.
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  10. hm8
    Posts : 39
    Windows 10 Home
    Thread Starter
       #20

    dalchina said:
    Thank you for you reply.

    Seems you have a hardware problem.
    Isn't it suspicious that the touchpad stopped working right after a Windows update, an update to a version which you said has been known to be problematic? And doesn't the failure of System Restore also raise a red flag other than faulty hardware?
      My Computer


 

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