Laptop can't decide if it can see 2nd HDD or not


  1. Posts : 3
    Windows 10 64-bit Build 1909
       #1

    Laptop can't decide if it can see 2nd HDD or not


    How can I ensure my laptop finds the data drive consistently???

    System: HP 250 G7 laptop, running Win 10 1909.
    OS mounted on SSD, data and apps on 2nd SATA HDD.

    On booting, BIOS and Disk Management often drop the SATA HDD completely. Not always, but 75% of the time.
    Of the other 25%, 2/3 of the time it's not really fully functional (eg activation-dependant apps forget they've been activated).

    So far I have checked the firmware, reseated the SATA ribbon, replaced the SATA ribbon and HDD connector, run WU.

    I don't see a setting in BIOS to detect an additional HDD, nor is it in the UEFI Boot.

    This has been going on for a week, and any advice would be welcome.
      My Computer


  2. Posts : 42,953
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, you might try running Hard Disk Sentinel (SSDs too) - trial - portable version available.
    This, amongst other things, checks communication.

    Best instant appraisal I know, right on its GUI.
    Please post the result for both disks thus:
    Laptop can't decide if it can see 2nd HDD or not-screenshot-.png

    This has been going on for a week,
    Were there any significant changes or updates around then?
    Did anyone knock, bang or drop the device?
      My Computers


  3. Posts : 3
    Windows 10 64-bit Build 1909
    Thread Starter
       #3

    This is the (working) SSD:
    Laptop can't decide if it can see 2nd HDD or not-ssd-hdd-1.png

    And this is the (occasionally visible) SATA:
    Laptop can't decide if it can see 2nd HDD or not-sata-hdd-1.png

    As for what happened before this started going wrong - well, HP replaced the mainboard and it all went downhill from there. I know it seems obvious that the new MB may be faulty - but I'm desperately trying to understand why it would be intermittent.

    Thanks in advance,

    Varkrim
      My Computer


  4. Posts : 42,953
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    Well, that's brilliant confirmation from HDS... the only thing you've not swapped is the HDD. Do you have a spare for comparison?

    If that does the same- seems you have little option left.. back to HP.
      My Computers


  5. Posts : 1,621
    Windows 10 Home
       #5

    dalchina, I thought replacement parts for any computer over 30 days old come out of the used, refurbished, LetUsTryThis bin, so it very likely could be the motherboard, assuming all cabling is aok?
      My Computer


  6. Posts : 42,953
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #6

    Oh indeed- and could be something that passed normal checks at the time of course.

    Hence my last sentence.
      My Computers


  7. Posts : 3
    Windows 10 64-bit Build 1909
    Thread Starter
       #7

    Update:

    I confirmed previously with a spare SATA drive, and got the same failures - this was before using HDS.

    Thing is - since installing HDS, the failures have stopped. The laptop is picking up the SATA drive just fine, consistently (5/5 boots correct, as opposed to 1/15 previously.)

    Correlation is not causation, and it's a small data set and so forth - but it APPEARS that running HDS has had the unexpected effect of solving the problem. So I'm going to mark this as "solved", as soon as I've worked out how to credit Dalchina for their work.

    Many thanks to all involved,

    Varkrim
      My Computer


  8. Posts : 42,953
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #8

    That's really unexpected... suggest you keep an eye on it...

    Just click the at the bottom and mark solved - we hope!
      My Computers


  9. Posts : 1,621
    Windows 10 Home
       #9

    I purchased the license for each laptop for HardDisk Sentinel to support R&D. And, I benefit greatly because HDS is like a tiny "NORAD" from Windows load to Windows Shutdown. It has a few times given me a heads-up YellowNotice (SMART reporting problems), gave me enough time to successfully make full image backups before HDS went to RedAlert.
      My Computer


 

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