Wireless USB Keybrd/Mouse combo prevents Win10 from turning screen off


  1. Posts : 4
    Windows 10
       #1

    Wireless USB Keybrd/Mouse combo prevents Win10 from turning screen off


    Hi TenForums!

    I recently bought a new Microsoft Wireless Desktop 900 Keyboard and Mouse Combo, which comes with a USB transceiver. I have my screens (laptop and external screen) set to turn off after 10 minutes of inactivity. The screens do turn off, but immediately turn on again.

    I've narrowed down the problem to the combo because when I unplug the transceiver, the screens stay off. I've also gone to Microsoft's support page and downloaded the Microsoft Mouse and Keyboard Center. Is there any way to see what the combo is doing to turn on the screen again? I'd prefer not to block the combo from waking up the screen completely via the device manager.

    Thanks in advance!

    Win10 20H2 (build 19042.804)
      My Computer


  2. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @FEPEC,

    FEPEC said:
    I recently bought a new Microsoft Wireless Desktop 900 Keyboard and Mouse Combo, which comes with a USB transceiver. I have my screens (laptop and external screen) set to turn off after 10 minutes of inactivity. The screens do turn off, but immediately turn on again.

    I've narrowed down the problem to the combo because when I unplug the transceiver, the screens stay off.

    There is obviously a Setting triggering immediate turn on.

    Type the following into a Command Prompt and press Enter after each. Then post the results . . .

    Code:
    
    powercfg -DeviceQuery Wake_Armed
    powercfg -DeviceQuery Wake_From_Any
    powercfg -DeviceQuery Wake_Programmable
    powercfg -LastWake
    powercfg -Requests
    powercfg -WakeTimers

    • When the above has finished processing . . .

    [1] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
    [2] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

    • Paste the results into your post using the [CODE] tags . . .

    [3] In your post, click the Hashtag icon #.
    [4] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
    <<< Results here >>>
    

    I hope this helps.
      My Computer


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    Thank you for your reply!

    Here are the results from the powercfg commands:
    Code:
    C:\LZ>powercfg -DeviceQuery Wake_Armed
    Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)
    Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center) (001)
    
    
    C:\LZ>powercfg -DeviceQuery Wake_From_Any
    Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)
    Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
    Microsoft Wi-Fi Direct Virtual Adapter #3
    Microsoft Wi-Fi Direct Virtual Adapter #4
    Intel(R) Management Engine Interface
    PCI-to-PCI Bridge
    HID-compliant consumer control device (003)
    USB Root Hub
    Microsoft Bluetooth Enumerator
    ACPI Lid
    Bluetooth Device (RFCOMM Protocol TDI)
    Bluetooth Device (Personal Area Network)
    PCI-to-PCI Bridge (001)
    USB Input Device (004)
    PCI-to-PCI Bridge (002)
    Realtek High Definition Audio
    Generic USB Hub
    Qualcomm Atheros AR3012 Bluetooth 4.0
    Intel(R) Display Audio
    USB Root Hub (001)
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
    HID-compliant system controller (001)
    Microsoft Hardware USB Mouse (002)
    HID-compliant vendor-defined device (002)
    HID-compliant consumer control device (011)
    HID-compliant consumer control device (012)
    Generic USB Hub (001)
    Microsoft Mouse and Keyboard Detection Driver (USB)
    Realtek PCIe GbE Family Controller
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
    USB Root Hub (USB 3.0)
    NVIDIA GeForce GT 740M
    USB Input Device (006)
    Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center) (001)
    Microsoft Bluetooth LE Enumerator
    High Definition Audio Controller
    
    
    C:\LZ>powercfg -DeviceQuery Wake_Programmable
    Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)
    HID-compliant consumer control device (003)
    HID-compliant system controller (001)
    HID-compliant vendor-defined device (002)
    HID-compliant consumer control device (011)
    HID-compliant consumer control device (012)
    Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center) (001)
    
    
    C:\LZ>powercfg -LastWake
    Wake History Count - 0
    
    C:\LZ>powercfg -Requests
    DISPLAY:
    None.
    
    SYSTEM:
    None.
    
    AWAYMODE:
    None.
    
    EXECUTION:
    None.
    
    PERFBOOST:
    None.
    
    ACTIVELOCKSCREEN:
    None.
    
    
    C:\LZ>powercfg -WakeTimers
    There are no active wake timers in the system.
    - - - Updated - - -

    After some more searching, I finally found a solution:

    Go to Device Manager. Go to Human Interface Devices Open Microsoft Hardware USB Mouse Click on Power Management Tab Disable the "Allow the computer to turn off this device to save power".


    It works!
      My Computer


  4. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #4

    Hello @FEPEC,

    FEPEC said:
    - - - Updated - - -

    After some more searching, I finally found a solution:

    Go to Device Manager. Go to Human Interface Devices Open Microsoft Hardware USB Mouse Click on Power Management Tab Disable the "Allow the computer to turn off this device to save power".

    It works!

    That is good news.
    I was just looking at the output when you posted.
    If you are happy with the solution, please mark this thread as Solved.
      My Computer


 

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