New NVME Running at HALF Speed - What could be the cause?

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  1. Posts : 4,892
    several
       #21

    I've used a couple of 1TB Sabrent drives. One was a 1TB QLC PCI-E 3.0 drive. The other was a 1TB TLC PCI-E 4.0 one. Both performed as expected.
    seem quite reasonably priced atm
    Sabrent Rocket Q 1TB NVMe SSD M.2 review - Introduction
      My Computer


  2. Posts : 285
    Win 10 21H2 LTSC
       #22

    orlando1974 said:
    It looked like the Sabrent drive was not faulty and that it was just a matter of switching the speed of this PCIe from X2 to X4 but I now believe the drive is defective. Here's why:

    The previous M.2 NVME drive operated at its full speed in this slot (3500MB) and since I didn't change anything in the BIOS, let's assume it was set to X2.

    This is NOT a shared bandwidth port.

    I have switched the bandwidth to X4 to troubleshoot...

    Attachment 318736

    Speed was the same problematic half speed...in fact one of the test was even lower and only 1100MB

    Attachment 318737

    Switching to X4 is said to disable SATA ports 5/6 - not what I want. Which is likely why I had it on X2 and was getting max speed from the WD NVME previously in that slot.

    Having switched this to X4 not only did NOT give me the full speed of the Sabrent but it made my most important drive dissappear.

    Attachment 318738

    I don't know what ASUS can possibly tell me at this point. I can't think of any solution but to order a replacement.
    That bios settings looks like you adjusted a 16 lane pci express slot, not the m.2 slot. Usually m.2 slot speeds are not adjustable in the bios.
      My Computer


  3. Posts : 239
    10
    Thread Starter
       #23

    Hey guys... major update...

    I had ordered a replacement Sabrent Rocket 4TB after pretty much exhausting all troubleshooting steps with the manufacturer who was really baffled and up til the very end maintained that it was unlikely defective.

    But I ended up canceling the return after I got positive results from swapping M.2 slots with the other NVMe in my system (WD SN750). For some reason, the WD Black SN750 is capable of delivering full speeds no matter what slot I put it in. HWinfo64 confirms that it is operating at X4 in both slots and CrystalDisk benchmarks also confirm max speeds in both M.2_1 and M.2_2 slots.

    However, the Sabrent Rocket NVMe is ONLY capable of delivering on specs when inserted in M.2_1 slot. When used in M.2_2, it only works at half speed and HWinfo64 showed X2 regardless of the PCIe bandwidth being set to X2 or X4 in BIOS. CrystalDisk and proprietary Sabrent Control Panel would show speeds of 1700MB, half of what they should be.

    But once I swapped them, both drives were showing X4 in HWinfo64, and both operating around 3400MB/sec.
    The WD is slighter faster in terms of numbers - it reaches its marketed specs and actually exceeds them a bit.
    The Sabrent scores slightly below marketed 3400MB specs, but I'm not mad. Still dang fast!

    Would I buy Sabrent again? Not sure. I wasted 2 days on this and neither Asus nor Sabrent were able to figure it out. Why is the WD drive able to handle either slot and the Sabrent only one of them? Can this be fixed with a firmware update? Sounds like this one really needs to go in both of these companies knowledgebase as a known issue.

    Sabrent in M.2_1 (top slot on Asus Prime Z390-A):

    New NVME Running at HALF Speed - What could be the cause?-benchmark-2021-02-sabrent-rocket-4tb-tlc-k-drive-m2_2.jpg

    Sabrent in M.2_2 (bottom slot on Asus Prime Z390-A):

    New NVME Running at HALF Speed - What could be the cause?-benchmark-2021-02-sabrent-rocket-4tb-tlc-k-drive-m2_1.jpg
      My Computer


  4. Posts : 4,224
    Windows 10
       #24

    Classic troubleshooting logic says if the Sabrent is half-speed all the time, the Sabrent is faulty. If it works full-speed on the primary M.2/SATA port/PCIe lanes and half speed in other M.2/SATA ports/PCIe lanes it sure sounds like a motherboard issue to me. The WD working properly in all such ports just makes things more interesting, and suggests cycle timings that might be too aggressive on the Sabrent but not the WD. It is undoubtedly weird. If you have the budget and the inclination, buy an x4 PCIe card and see how the Sabrent and the WD behave when attached that way.
    Very interesting!
    --Ed--
      My Computers


  5. Posts : 239
    10
    Thread Starter
       #25

    Thanks alot Ed for the additional insight!
    I def don't have the budget or the inclination to perform the additional test you suggested but who knows, maybe someone down the road will find this thread and be able to chime in with an x4 PCIe!

    For now I'm just going to enjoy the speed differences between 7200RPM and NVMe! :)
      My Computer


  6. Posts : 285
    Win 10 21H2 LTSC
       #26

    Yeah it does seem like a compatibility issue, whether you put the blame on the board or drive vendor no idea. But the main thing it works.
      My Computer


  7. Posts : 239
    10
    Thread Starter
       #27

    The kinda pathetic reply I got from ASUS... I mean, does it really add any information that I didn't provide them with? lol

    I am writing this email as an update regarding your recent escalated case. In accordance with your escalation:



    THe Sabrent Rocket 4TB NVME, is not compatible due to the fact the M.2 slot works with WD NVME full speed
      My Computer


  8. Posts : 2,068
    Windows 10 Pro
       #28

    orlando1974 said:
    But once I swapped them, both drives were showing X4 in HWinfo64, and both operating around 3400MB/sec.
    The WD is slighter faster in terms of numbers - it reaches its marketed specs and actually exceeds them a bit.
    The Sabrent scores slightly below marketed 3400MB specs, but I'm not mad. Still dang fast!
    It's good to hear that you found a solution that will work. The slight differences in #'s will never be noticeable on anything other than a benchmark utility.....guaranteed.
      My Computers


  9. Posts : 239
    10
    Thread Starter
       #29

    Can someone please explain clearly what Sabrent was trying to tell me here?
    It's got me worried that I might run into issues when the time comes to upgrade my graphics card from GTX760 to an RTX2070?

    Consider the fact that your motherboard works with 16X PCIe lanes if you have a Graphics card + 2X NVMe drives that is 12 lanes in use in case the graphics card consumes 4 lanes only.
      My Computer


  10. Posts : 4,453
    Win 11 Pro 22000.708
       #30

    orlando1974 said:
    Can someone please explain clearly what Sabrent was trying to tell me here?
    It's got me worried that I might run into issues when the time comes to upgrade my graphics card from GTX760 to an RTX2070?

    Consider the fact that your motherboard works with 16X PCIe lanes if you have a Graphics card + 2X NVMe drives that is 12 lanes in use in case the graphics card consumes 4 lanes only.
    I'm out of my depth here, but the i7-9700K provides 16 PCI-E lanes. The Z390 chipset provides 24, but they are limited to X4 maximum.

    The first couple of posts here: PCIe lanes for the Z370 and Z390. Enough for my setup? : intel suggests that using two NVME SSDs will reduce their bandwidth, but that's obviously at odds with your experience.

    If the M.2 slots get their PCI-E lanes from the CPU, then you still ought to be able to get two X4 for the M.2 and X8 for the GPU. (This assumes that none of the CPU lanes are reserved for any other purpose). X8 is supposed to not bottleneck any GPU with PCI-E 3.0.

    Incidentally, why not an RTX 3070, if they ever become available at anything close to MSRP? There is supposed to be a good performance jump between the 2000 and 3000 series cards at the same level. UserBenchmark: Nvidia RTX 2070 vs 3070
      My Computers


 

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