Hope I've posted this in the right forum.

I have a Corporate user who is using a Microsoft Surface Book 2, and he's experiencing issue activating the built-in camera when using TEAMS only. Both the front and rear facing camera shows a blank black image. The light next to the front facing camera does light up thou.

The native MS camera app works fine and shows the video correctly suggesting that it's not a hardware fault.

And here comes the strange part - If I undock the screen from the keyboard and start Teams again the camera works and it will continue to work once I dock it back into the keyboard. However the problem returns if I quit Teams or restart the machine....which is a nuisance to perform this workaround everytime it reboots.

He had this same issue couple of months back, but somewhere it started working for some unknown reason....until the problem returns...

As mentioned since it's a corp device it is unfortunately stuck on Win10 build 1709 (for now), and he is the only person that has the device in the business and nobody else.....

Any suggestion or idea of how to resolve this is greatly appreciated. Thanks :)