External WD hard drive doesn't show in My Computer or Disk Management


  1. Posts : 2
    Windows 10
       #1

    External WD hard drive doesn't show in My Computer or Disk Management


    [Windows 10 ver 1909 18363.1256]

    Hello everyone.

    I plugged my Western Digital Elements 2TB yesterday (the first time in months) to find that it did not show in My Computer. I took it out and reconnected the device, no luck. It doesn't show in Disk Management either. The only place I can see it is in Device Manager where it shows a status code of 28.
    External WD hard drive doesn't show in My Computer or Disk Management-devicemanager.jpg
    External WD hard drive doesn't show in My Computer or Disk Management-driver.jpg
    External WD hard drive doesn't show in My Computer or Disk Management-status.jpg

    Here's what I've found out so far:
    - Works in another computer
    - It has power (it's vibrating)
    - Doesn't show in Disk Management
    - Doesn't show in My Computer
    - Only shows in Device Manager under 'Other' with the problem status code 28 - missing driver

    and what I've done:
    - Turned laptop off and on again (!)
    - Using another USB port
    - Using another cable
    - Update drivers didn't work (none found)
    - Windows Update
    - Cleared connected USB history
    - Ran SFC (no errors)
    - Ran DISM (no corruption)
    - Removed device from Device Manager
    - Forced using another driver
    - Removed USB Mass Storage device
    - Removed USB Root Hub devices

    If anyone has any suggestions left to try, I'd love to hear them. I'd really rather not do a new install of Windows.
      My Computer


  2. Posts : 42,506
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, might be a clue here:
    WD SES Error Code 28 | USB Driver
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    Just thought I'd update all readers of this thread - should you be experiencing the same issue.

    I'd exhausted all suggested solutions and was resigned to doign a re-install of Windows. I was reluctant to use the built-in Reset Windows function as I'd lose all my installed applications.

    Luckily, I did not have to do this. I downloaded the Windows 10 ISO from https://www.microsoft.com/en-us/soft...load/windows10.
    Select "Create installations media" and then choose "ISO" when running the application. You can simply open this file and it will auto mount it as a drive when you can run setup.exe. This allowed me to keep everything accept some basic Windows settings like background etc.

    This solved my issue with the hard drive.
      My Computer


  4. Posts : 42,506
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    An in-place upgrade repair install is a very useful repair tool, unless the problem is profile specific. Tutorial available.

    Glad it worked out for you.

    Now's a great time to start a new sequence of disk images e.g. using Macrium Reflect (free).
      My Computers


 

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