My laptop keeps shutting itself off


  1. Posts : 28
    Windows 10 Home
       #1

    My laptop keeps shutting itself off


    My laptop is a Hewlett Packard 14s-dp1504na.

    This seems like a serious problem. If I leave my laptop for any length of time it just turns itself off.

    An example of this was when I turned the laptop over to read the model as written on the bottom, so that I could include the model in this message, by the time I flipped it back over and opened the laptop lid, it had already shut itself off.

    I have just recently updated all the drivers and the BIOS via the downloads on the Hewlett Packard website.

    I would like to see a log file showing me why it is shutting itself off. What else can I do?
      My Computer


  2. Posts : 38,718
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Please run:
    Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

    V2 and DM:
    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    LOGS.bat - Click here to go to the BSOD batch repository to download and run this batch file.


    https://www.tenforums.com/tutorials/1731-how-upload-post-screenshots-files-ten-forums.html

    For share links please use: one drive, drop box, or google drive
      My Computer


  3. Posts : 28
    Windows 10 Home
    Thread Starter
       #3

    I ran the Tune up.bat file, but I don't know how I'm supposed to copy its output. It just said "terminate batch job?" and I hit "n". I don't think that it It came up with anything unusual in the output.
      My Computer


  4. Posts : 38,718
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    When available post results from post #2.


    Run:
    https://www.tenforums.com/attachment...p_plus_log.bat
      My Computer


 

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