Page 1 of 4 123 ... LastLast
  1.    17 Aug 2015 #1
    Join Date : Aug 2015
    United States
    Posts : 39
    Windows 10 PRO

    Windows 10 can't find external USB 3.0 drives...


    I just upgraded from Windows 7 PRO to Windows 10. I notice that my external USB 3.0 drives can't be found. Before the upgrade it was ok. The only external device that does show is a Sandisk FIT USB 2.0 stick. Has this happened to anyone?
      My ComputerSystem Spec
  2.    17 Aug 2015 #2
    Join Date : Jul 2015
    Posts : 9,148
    Windows 10 Pro

    Do you have any hardware that is showing missing device drivers in Device Manager?
      My ComputerSystem Spec
  3.    17 Aug 2015 #3
    Join Date : Jul 2015
    Posts : 101
    Windows 8.1 pro upgraded to Windows 10 pro

    check the device manager

    right click start select device manager
    if you have any yellow exclamation marks next to devices theyre either aren't capable with 10 or incorrectly installed... if they show up as other devices with question marks that means windows didn't configure the devices properly and you might have to reseat some internal hardware if desktop its pretty easy to do but laptops are harder to reallocate things


    also if the smbus device is standard or any device has Standard in the name its a good chance windows 10 installed generic drivers which don't give full functionality to the devices

    if you are running on an intel processor try download the MEI device direct from intel and the intelRST.. the mei handle the intel naming of the motherboard system devices including the usb controller the intel RST monitors the harddrive smart status within windows
      My ComputerSystem Spec
  4.    17 Aug 2015 #4
    Join Date : Aug 2015
    United States
    Posts : 39
    Windows 10 PRO
    Thread Starter

    I am not running an Intel CPU. It's an AMD FX-8320. No ! marks or ? are showing.
      My ComputerSystem Spec
  5.    17 Aug 2015 #5
    Join Date : Jul 2015
    Posts : 101
    Windows 8.1 pro upgraded to Windows 10 pro

    Quote Originally Posted by N7AS View Post
    I am not running an Intel CPU. It's an AMD FX-8320. No ! marks or ? are showing.
    AMD has known issues not being configured properly check the AMD site they should have a combined driver download to use

    that's how other amd users got their stuff to work porperly
      My ComputerSystem Spec
  6.    17 Aug 2015 #6
    Join Date : Aug 2015
    United States
    Posts : 39
    Windows 10 PRO
    Thread Starter

    I thought I would try something. I plugged these drives into a USB 2.0 port and they came up without a problem. Well, I won't have USB 3.0 speed, but it works.

    I think this PC has other problems. I had a startup problem in which it would go no further past the starting windows screen. I reinstalled Windows as a new install. The data drive D: could not be found, so I took it out and Windows would not boot. I disconnected that drive and the PC booted fine. It seems that the dead drive has to be connected for the PC to boot. We learn something new every day.
      My ComputerSystem Spec
  7.    17 Aug 2015 #7
    Join Date : May 2015
    Posts : 1,624
    Win 10 X64 Pro 15063

    Quote Originally Posted by N7AS View Post
    I thought I would try something. I plugged these drives into a USB 2.0 port and they came up without a problem. Well, I won't have USB 3.0 speed, but it works.

    I think this PC has other problems. I had a startup problem in which it would go no further past the starting windows screen. I reinstalled Windows as a new install. The data drive D: could not be found, so I took it out and Windows would not boot. I disconnected that drive and the PC booted fine. It seems that the dead drive has to be connected for the PC to boot. We learn something new every day.
    Do you have any reference to a USB 3 controller under Universal Serial Bus controllers in Device manager? (I do.)

    Does the D drive show up in Disk Management (in Computer Management, in Windows Administrative Tools)? Could be something as simple as not having a drive letter assigned. (I haven't had that problem on my two desktops.)
      My ComputerSystem Spec
  8.    18 Aug 2015 #8
    Join Date : Jul 2015
    Posts : 19
    Win10 Pro / Win7 Ultimate

    For USB3 drivers, go to the mobo's manufaturer website and look for the drivers specific to the mobo's model. If the manufaturer does not have any Win10-specific drivers, try the Win8 version. If there is still no Win8 version, then use the Win7 version. Don't go below Win7 (very unlikely there would be any in the first place).
      My ComputerSystem Spec
  9.    01 Sep 2015 #9
    Join Date : Aug 2015
    Posts : 22
    windows 10 home premium

    Upgraded to win 10 yesterday from 7 Home Premium. When I boot up, it no longer recognizes my Seagate Backup Plus 4TB USB 3.0 drive. But if I unplug the drive and plug it back in, it recognizes it fine. Checked in device manager, and saw no warning signs for any USB devices, checked each one anyway and all said drivers were up to date. Any ideas?
      My ComputerSystem Spec
  10.    05 Sep 2015 #10
    Join Date : Aug 2015
    Posts : 22
    windows 10 home premium

    Been working on this a little more...no solution yet, but more info: I was running 7 on my Lenovo Y580, and upgraded to 10 on 8/31. When I boot up in the morning, my Seagate Backup Plus USB 3 external desktop drive is not recognized. In the device manager I see the yellow triangle and get the "device descriptor request failed" error msg. When I open Properties it says the device is working properly, but it doesn't show in File Explorer, my daily backup to it won't work (I'm using the Windows Backup), and the power light stays off. Tried updating the driver, but it says my driver is up to date (date on driver is 8-17-2015, version 10.0.10240.16461). Interestingly, if I unplug the USB cable I hear the tone telling me I've unplugged, and then when I plug it back in the power light comes on, windows recognizes it, the device manager name changes to "Intel(R) USB 3.0 eXtensible Host Controller 1.0 (Microsoft)", and all proceeds as normal. This does not happen on a warm boot (restart) or when I wake the computer from sleep. Only when I power it up in the morning. I suppose I could live with unplugging and replugging every morning, but it would nice to have it working correctly. Any ideas?
      My ComputerSystem Spec

 
Page 1 of 4 123 ... LastLast


Similar Threads
Thread Forum
Cannot Safely Remove External Drives
Hello all, In recent weeks, it has become impossible for me to safely remove my external drives. (Mostly, I use Western Digital Passports, Passport Ultras, etc). I am using Windows 10. I close all of my programs and folders. I get the...
Drivers and Hardware
Windows 10 - WD external USB drive
Anybody out there having Windows 10 running and also one or more WD drives visible within Windows. None of my WD drives show up. Only after installing Western Digital's SES driver, two (of 4) show up. When installing Samsung Magician software it...
Drivers and Hardware
External HDD not working after windows 10 upgrade
I upgraded my Acer Aspire 5750G from Windows 7 to 10 today. My Toshiba STOR.E Basics 1 TB HDD was working at first, but later when I tried to access it, it gives me an error saying "E:\ is not accessible. The parameter is incorrect." I checked...
Drivers and Hardware
Solved Can't find a private network/no homegroup/only can find public network
Hello, last night I upgraded to win 10 home from win 7. However, I noticed that I was unable to use the Start Menu Search function or open the start menu and found out I was only connected to my Local Area Connection (Realtek PCIe GBE Family...
Network and Sharing
Solved Freezing external hard drives
I've been trying to transfer files to several external hard drives of mine in order to clear up space on my HDD, however every time I do begin a transfer, it will only do so for about 2-3 seconds, and then the transfer rate will drop rapidly until...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 16:42.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums