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  1.    17 Aug 2015 #1
    Join Date : Aug 2015
    Vermont
    Posts : 20
    Windows 10

    Can not add HP Photosmart 385


    I upgraded from Windows 7 where I used my HP Photosmart 385 printer as my camera card reader (I have it hooked up to the computer via a USB cable). When I upgraded to Windows I lost the 385 as a printer. I tried to add the printer and all I got for my effort was that it installed in Device Manager as a IEEE 1284.4 compatible printer. It does not appear as a printer at all, only as "other device" when I look up my devices in Windows 10. What in the world is going on??
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  2.    17 Aug 2015 #2
    Join Date : May 2015
    Posts : 1,624
    Win 10 X64 Pro 15063

    I see that HP hasn't made drivers available for that printer since XP. Windows 10 is supposed to include drivers for it.

    It may work if you run through the install all the way to installing specific drivers for a printer that Windows didn't recognize. The installation advice at HP may be helpful:

    HP Printers - Installing and Using the Windows Built-in Print Driver | HP® Customer Support
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  3.    17 Aug 2015 #3
    Join Date : May 2015
    Central IL
    Posts : 4,010
    Mac OS Sierra

    Old equipment is why there are no drivers. If 10 did not find a driver, it is time to get a new printer. As for the IEEE 1284.4. That would be the built in card reader only.
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  4.    17 Aug 2015 #4
    Join Date : May 2015
    Posts : 1,624
    Win 10 X64 Pro 15063

    The IEEE 1284.4 is a Centronics printer interface. (One type is for the old parallel port.) I think that must be there by mistake. Your Photosmart 385 must be a USB device.

    I wrote the earlier post when I was away from a Win 10 machine. I'm in front of a Win 10 PC now.

    The way to install drivers built-in to Win 10:

    Go into the "devices and printers" control panel. Click on "Add a printer". In the next windows, click on "the printer that I want isn't listed". In the new window, go to the bottom of the pane and select "add a local printer or network printer with manual settings". Click "next". In the new window, select "USB002" under "Use an existing port". Click "Next" again.

    In the new window, you can select HP drivers. The bad news is that I don't know which driver is suited to the 385. It may be one of the generic Photosmart PCL3 drivers, but there are 3 different ones of those.

    There are several approaches. The first would be to download the HP Printer Install Wizard:

    http://h20180.www2.hp.com/apps/Nav?h...keyword=dg-PIW

    to see whether it succeeds where Win 10 did not.

    Another way would be to contact HP Support to see whether they can tell you which driver is appropriate.

    The third way would be to just spend time experimenting with manually installing plausible drivers in the hope that one will work.

    I suggest that you ignore Post #3. The one fact that's in it is mistaken, and the opinions expressed I disagree with as well.

    No guarantees that the printer will ultimately work satisfactorily, but I'd spend a little more effort on it before giving up.
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  5.    17 Aug 2015 #5
    Join Date : May 2015
    Central IL
    Posts : 4,010
    Mac OS Sierra

    bobkn, sorry but there are no drivers that will ever be available for End of Life equipment. Correcting someone verbally in a post is considered an attack on them, which is not taken very kindly on this forum.

    The OP will never be able to get anywhere on the suggestions that you gave, because his printer is no longer supported by HP. There is no way for them to even install it, nor will HP have anything to tell them, because their Customer Service Rep's are over in India and all they are are Script readers.

    The only option the OP has, is to buy a new printer. Preferably a Wifi capable. As for Card reader. Most printers are not coming with them anymore, since computers are starting to come with them as a standard option.

    This is the official list of all HP printers that are compatible with Windows 10:
    HP Printers - Windows┬*10 Compatible Printers | HP┬« Customer Support


    Majority of people are now going with Laser Printers, because they have fallen so low in price, that they are worth buying over Inkjets. Also most people use only Black the majority of times. So you end up wasting the color ink.

    Now of course with printers like Epson's, you can just buy the individual tanks and not end up wasting a whole cartridge when you run out of just one color.

    So once again, you need to edit your post and remove what is considered a direct attack on another user.
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  6.    18 Aug 2015 #6
    Join Date : Aug 2015
    Vermont
    Posts : 20
    Windows 10
    Thread Starter

    I might have figured out one issue that might be causing some of this. I think I have the 385 USB cable plugged in to a USB hub. This didn't bother in XP or 7 but could it be causing my problem??
      My ComputerSystem Spec
  7.    18 Aug 2015 #7
    Join Date : May 2015
    Posts : 1,624
    Win 10 X64 Pro 15063

    Quote Originally Posted by bro67 View Post
    So once again, you need to edit your post and remove what is considered a direct attack on another user.
    If a correction is an attack, I'll let the moderators inform me of that. (More likely, they'd just delete the post.) I suppose that "wrong" is a form of name calling. Let me do it again: wrong.

    Here's an alternate HP view:

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


    (Claims that there are built-in drivers in 10 to support the Photosmart 385.)

    Microsoft takes a similar view:

    Windows Compatibility Center: hp photosmart 385


    I'm not using any HP printers at the moment, but I have a B&W Brother laser printer (HL-5150D) in place. I don't recall its exact vintage, but it's old enough to have both parallel port and USB inputs. Brother hasn't made a driver package available for it since Vista. Proves nothing about an HP printer, of course, but it's an example of a printer that has support only through drivers provided with the OS.

    I continue to suggest that Snikr not give up just yet. I'm not sure that using a USB hub would prevent detection of the printer, but it sounds plausible.

    For the Brother HL5150D, I ran through the manual driver install because I didn't see the 5150D in Devices. Turned out to be unnecessary: it was already installed, but not visible. (It was exactly the same under Windows 8.1)

    I also have an HL-3070CW (cheap color laser, built in wireless). I have it connected to my router via Ethernet. Windows failed to recognize it. I was able to install it using the installer package for Windows 8.1.

    I'd complain about the flakiness of 10 (or 8.1), but a couple of weeks ago, I installed a wireless printer for a friend. I struggled until I connected a laptop to it by USB and configured it up that way. (That was not supposed to be necessary.) After that, all was serene. That was on Win 7 Home X64.
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  8.    18 Aug 2015 #8
    Join Date : Jul 2015
    Posts : 858
    Windows 10 Home x64

    I also have a Laserjet 1200 Printer and it works perfectly under W10 using the built-in Windows Update driver. And it's almost 20 years old. Yes, it also has got a LPT (Centronics) port as well as an usb one (using usb right now). I also advice the OP to keep searching and testing.
      My ComputerSystem Spec
  9.    29 Aug 2015 #9
    Join Date : Aug 2015
    Vermont
    Posts : 20
    Windows 10
    Thread Starter

    Well I kind of fixed the "issue". I rolled back to Windows 7 and the 385 works fine. I guess the Windows 10 driver doesn't do what the XP/7 driver did. Time for Microsoft to step up and fix this!
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  10.    29 Aug 2015 #10
    Join Date : Aug 2015
    Spring Valley
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate

    Quote Originally Posted by snikr View Post
    I upgraded from Windows 7 where I used my HP Photosmart 385 printer as my camera card reader (I have it hooked up to the computer via a USB cable). When I upgraded to Windows I lost the 385 as a printer. I tried to add the printer and all I got for my effort was that it installed in Device Manager as a IEEE 1284.4 compatible printer. It does not appear as a printer at all, only as "other device" when I look up my devices in Windows 10. What in the world is going on??
    I also have an "Old Printer that the drivers are included" - But they are not. You will have to find those XP Drivers and just run the installer. It may require 16 bit support, and if your OS is 64-bits, I don't think that is included. Open Programs and Features and open Windows Features, and look for NTVDM, this is required for some older printer drivers:

    Click image for larger version. 

Name:	NTVDM.png 
Views:	15 
Size:	20.3 KB 
ID:	34598

    But while I was installing my drivers, I was notified and asked if I wanted to install 16-bit support, which I pressed YES, and it installed that. And then my Printer proceeded to pump out a test page that had been sitting there in the queue.
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