Hardware error at startup

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  1. cgrim1985
    Posts : 98
    Windows 10 Pro 64 Bit
       New #1

    Hardware error at startup


    When I startup my Windows 10 laptop I get the error message below, which says that the system has detected that a cooling fan is not operating correctly, not sure why the cooling fan would be failing as I have only had this laptop. I don't have another laptop or computer I can use, so any help is appreciated!

    Laptop make/mode: HP Notebook - 17-ca0096nr
    Product # 5YH50UA#ABA

    Error that is being displayed:

    The system has detected that a cooling fan is not operating correctly.

    Continued operation is not reccomended and may cause unpredicatable behavior that could result in random shutdown, data loss or possbile system damage.

    The system will shutdown in 15 seconds. To prevent shutdown and continue operation, press the Enter key now.

    System Fan (908)

    ENTER - Continue Startup

    For more information visit www.hp.com/go/techcenter/startup

    Last edited by cgrim1985; 26 Dec 2020 at 22:18.
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  3. zbook
    Posts : 41,454
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    Please post the full model, product or serial number.

    https://support.hp.com/us-en/document/c01442956

    https://support.hp.com/us-en/document/c01657439

    https://support.hp.com/us-en/document/c03467259
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  4. cgrim1985
    Posts : 98
    Windows 10 Pro 64 Bit
    Thread Starter
       New #3

    zbook said:
    Please post the full model, product or serial number.

    https://support.hp.com/us-en/document/c01442956

    https://support.hp.com/us-en/document/c01657439

    https://support.hp.com/us-en/document/c03467259
    Added model info to my orignal post
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  6. zbook
    Posts : 41,454
    windows 10 professional version 1607 build 14393.969 64 bit
       New #4

    Please update the "My Specs:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    https://support.hp.com/us-en/drivers...Id/ob-255230-1

    As per the HP links check to see that the BIOS is up to date:
    https://support.hp.com/us-en/drivers...Id/ob-255230-1
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  7. spunk
    Posts : 4,780
    Windows 11 Pro 64 Bit 22H2
       New #5

    You have to disassemble the laptop and replace the fan. You can purchase one from Ebay https://www.ebay.com/sch/i.html?_fro...r+Fan&_sacat=0
    You can get disassembly video instruction on YouTube https://www.youtube.com/results?sear...nr+disassembly
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  8. cgrim1985
    Posts : 98
    Windows 10 Pro 64 Bit
    Thread Starter
       New #6

    zbook said:
    Please update the "My Specs:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    https://support.hp.com/us-en/drivers...Id/ob-255230-1

    As per the HP links check to see that the BIOS is up to date:
    https://support.hp.com/us-en/drivers...Id/ob-255230-1
    I have already filled out my system specs and I currently have the current verson of the bios


    spunk said:
    You have to disassemble the laptop and replace the fan. You can purchase one from Ebay https://www.ebay.com/sch/i.html?_fro...r+Fan&_sacat=0
    You can get disassembly video instruction on YouTube https://www.youtube.com/results?sear...nr+disassembly
    I can't disassemble it myself as it is under manufacturer warranty until January 05, 2022, so I would have to send it off to get it replaced.
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  9. zbook
    Posts : 41,454
    windows 10 professional version 1607 build 14393.969 64 bit
       New #7

    Run the onboard HP diagnostics and contact HP for warranty support.


    https://support.hp.com/us-en/drivers...-1?sku=5YH50UA
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  10. cgrim1985
    Posts : 98
    Windows 10 Pro 64 Bit
    Thread Starter
       New #8

    zbook said:
    Run the onboard HP diagnostics and contact HP for warranty support.
    There is nowhere that I can find to test the fans in the HP PC Hardware Diagnostic tool
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  12. spunk
    Posts : 4,780
    Windows 11 Pro 64 Bit 22H2
       New #9

    Confirm your Warranty and open a support case and have them Issue you an RMA to return the laptop to HP and they will fix it for free. https://support.hp.com/us-en/document/c06287911
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  13. zbook
    Posts : 41,454
    windows 10 professional version 1607 build 14393.969 64 bit
       New #10

    cgrim1985 said:
    There is nowhere that I can find to test the fans in the HP PC Hardware Diagnostic tool


    Find a camera or smartphone camera to take pictures and post images into the thread.
    Also these images should record the HP error code for warranty support.

    Run the quick test per the HP link.

    Another option are the component tests.
    It may be part of the power test.



    How the components are tested:

    Fan - Speed
    Determines if the fans are functioning properly.
    2–10 minutes
    Non-interactive


    Fan - Thermal
    Determines if your CPU fan is functioning properly.
    320 seconds
    Non-interactive

    https://support.hp.com/us-en/document/c03467259
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