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Event ID 11 (disk) in Event Viewer - frontal USB ports acting weird
Hello,
So, I was taking a look at Event Viewer today, and I found lots of events, the source being "disk", with ID 11, about a controller error. As my SSD works fine and everything seems to point to removable drives (since the SSD is 'HardDisk0' and all errors show 'HardDisk1'), I tested three different USB drives in two computers, my desktop PC and a Lenovo G51 laptop. Also it's important noting both frontal USB ports are acting weird - this is all detailed below. Devices are:
- Kingston DataTraveler 3.0 (64 GB)
- Kingston DataTraveler 100 G2 (16 GB)
- TOSHIBA DTB310 External HDD (1TB)
==== KINGSTON DataTraveler 3.0 ====
Not recognized at all in the front left port; it works very slowly in the front right and two rear ports: one that supports USB 3.0 and the other 2.0. File Explorer hangs frequently when browsing and data transfer rates are very slow and/or behave erratically.
Ejecting the drive generates an event ID 11: "The driver detected a controller error in \ Device \ Harddisk1 \ DR4." This does not appear to occur if it is ejected from either of the two aforementioned rear ports.
Works in all laptop's ports (two USB 3.0 and 2.0) - transfer rates behave in the same way, but events with ID 11 did NOT appear after ejecting the device.
Note: HDTune Pro and CheckFlash both showed no bad sectors.
==== KINGSTON DataTraveler 100 G2 ====
Works in both front ports and two rear USB 3.0 and 2.0 ports. In all cases transfer speeds are decent and fairly constant.
When ejecting, ID 11 events showed up in all cases:
- Front left: "The driver detected a controller error in \ Device \ Harddisk1 \ DR6."
- Front right: "The driver detected a controller error in \ Device \ Harddisk1 \ DR7."
- Rear USB 3.0: "The driver detected a controller error in \ Device \ Harddisk1 \ DR8." (Three in three seconds apart!)
- Rear USB 2.0: "The driver detected a controller error in \ Device \ Harddisk1 \ DR9."
On the Lenovo G51, it is recognized by all ports and transfer speeds behave the same. ID 11 events appeared when ejected from one of the USB 3.0 ports and on the only 2.0 port.
Note: Quick Check with HDTune Pro does not show bad sectors. This flash drive it's quite old and even though it works fine, generated errors in both computers, but way more on the desktop PC. It could be a problem with the drive itself.
==== TOSHIBA DTB310 ====
It does not work on either of the two front ports. In both cases when disconnecting it does not generate any event.
It works correctly and as expected in the rear ports, both USB 2.0 and USB 3.0. When ejecting and disconnecting, no event is generated.
It works correctly and as expected on all ports of the Lenovo G51, and no event is generated when ejecting.
Note: S.M.A.R.T. attributes are all OK - checked with CrystalDiskInfo. Also, a quick scan with HDTune Pro and WD LifeGuard showed no errors.
===
My desktop PC was built six and a half years ago, with many components being older or slightly older. This could just be wear and tear. However, I'd like to hear other thoughts, because you guys very likely know better than me. Should I be worried or just carry on?
Last edited by marmalade22; 20 Dec 2020 at 20:53.
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