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  1. Joined : Aug 2015
    Posts : 52
    Windows 10
       17 Aug 2015 #1

    Logitech MK550 help needed.


    Bought this combo (wireless keyboard and mouse) from Sam's Club, Logitech MK550, it didn't work.
    Exchanged for another one, it doesn't work either. Batteries were checked OK, both mouse and keyboard were turned on.
    Tried: Different ports. Different computers. Move the Unifying receiver very close to the mouse & keyboard. None worked.
    This is a Laser Mouse.
    Found that the LED light at the bottom of the mouse is not lit - not sure if that's normal.

    Any help will be very much appreciated.

    *** Logitech has no phone # providing support. No chat support either.

    *** They have only email support, I sent them an email describing the problems and what I have tried.
    *** The automated response was they will get back to me in TWO days. Oh My.
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       17 Aug 2015 #2

    Hi,

    What is listed in the Device Manager for your Mouse and keyboard? (screenshot would be good)

    May not make any difference, but have you tried using the Logitech Unifying software to link your products (win10 version)?
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 224
    Win10 Pro x64
       17 Aug 2015 #3

    Like WhyMe said a screen shot of your device manager would be helpful, and if you haven't tried the unifying software, here is a link to the logitech support page for your product:
    Logitech Wireless Wave Combo MK550 - Logitech Support
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 52
    Windows 10
       17 Aug 2015 #4

    WhyMe said: View Post
    Hi,

    What is listed in the Device Manager for your Mouse and keyboard? (screenshot would be good)
    May not make any difference, but have you tried using the Logitech Unifying software to link your products (win10 version)?
    =================
    Thanks for trying to help. When Logitech MK550 is attached, neither mouse nor keyboard works - so I can not take a look at the Device Manager. Disconnected the MK550, and reconnected the HP keyboard and mouse - the Device Manager now say: HID keyboard device and HID compliant mouse. (I don't know what HID stands for or its meaning.)

    After I find out where to download the unifying software, I'll give it a shot.

    Does the LED light at the bottom of your mouse lit?
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 224
    Win10 Pro x64
       17 Aug 2015 #5

    Carsomyr said: View Post
    Like WhyMe said a screen shot of your device manager would be helpful, and if you haven't tried the unifying software, here is a link to the logitech support page for your product:
    Logitech Wireless Wave Combo MK550 - Logitech Support
    I put the link to the unifying software download in this post :P
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 52
    Windows 10
       17 Aug 2015 #6

    Thank you very much to those trying to help, it is very kind of you.
    I reconnected the HP keyboard and mouse, and downloaded/installed the Unifying software.
    Turned off the computer, then connected the MK550, then turn on the computer - well it still is not working.

    When click the right mouse button, a small popup window showed up "sort by, view, etc", but the mouse pointer won't move.
    Then press the "Esc" on the keyboard, that popup window is gone. Beyond that nothing works.

    It looks like that the mouse and keyboard have some sort (or limited) communications with the computer.
    (Prior to install the Unifying software, it had that same limited communications too.)

    Thanks. MK550 is still not working.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       17 Aug 2015 #7

    Learner99 said: View Post
    ...the Device Manager now say: HID keyboard device and HID compliant mouse. (I don't know what HID stands for or its meaning.)
    HID stands for Human Interface Devices, such as a mouse, keyboard, game controller, remote control etc.

    Anyhow, your Logitech mouse & keyboard are displayed differently to my Device Manager entries. Here, take a look:

    Click image for larger version. 

Name:	Logitech Devices.png 
Views:	4 
Size:	92.4 KB 
ID:	32080
    You see, I've got extra Logitech entries for both the mouse and keyboard plus another few under Human Interface Devices too.[/QUOTE]


    Learner99 said: View Post
    After I find out where to download the unifying software, I'll give it a shot.
    If that doesn't work then you may as well install the whole software package. The Setpoint software includes the unifying app. Can't see that making any difference but it's only a couple of minutes. Not even enough time to boil an egg lol

    Learner99 said: View Post
    Does the LED light at the bottom of your mouse lit?
    I don't know. I've got a Logitech MK Desktop but it's a different type and doesn't detect movement using a light.
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       17 Aug 2015 #8

    I was a bit slow making the above post, sorry. You'd already done the unifying bit. May as well try setpoint too for what it's worth.


    Just had another idea too! Something else to check:

    Your motherboard inside the Dell. Where did you get the USB drivers from? Are you sure they are the latest for the chipset? Maybe intel or whomever made that usb controller will have an updated.

    Edit: Hold on a minute. Just read your first post again....Did you say 'different computers'?....Does that mean you've tried two different Logitech Desktop Packages in a few different pcs and they still don't work??? Are they all Win10 upgrades?
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 52
    Windows 10
       17 Aug 2015 #9

    WhyMe said: View Post
    I was a bit slow making the above post, sorry. You'd already done the unifying bit. May as well try setpoint too for what it's worth.
    Just had another idea too! Something else to check:
    Your motherboard inside the Dell. Where did you get the USB drivers from? Are you sure they are the latest for the chipset? Maybe intel or whomever made that usb controller will have an updated.
    Edit: Hold on a minute. Just read your first post again....Did you say 'different computers'?....Does that mean you've tried two different Logitech Desktop Packages in a few different pcs and they still don't work??? Are they all Win10 upgrades?
    ======
    Thank you very much for your time trying to help. Will download and install the setpoint to try it out later.

    This computer is a HP Pavilion, clean installed the Windows 10. I tried the MK550 on another PC (Dell) with Windows XP, not working either. Probably same thing happened to both PC - keyboard & Mouse both have some kind communications with the computer (e.g. Right click the mouse, a popup screen showed up. Press "Esc" on the keyboard, the popup screen is gone).
    The problem is that the mouse pointer doesn't move when I move the mouse.
    ===================================================
    Sam's Club has a great price on Logitech MK550, $39.74 (before tax). MK550 Combo: Has K350 keyboard and M510 mouse.
    Here is what I have done: I turned off the MK550's mouse (it is M510) connected the old HP wired mouse. (Unifying Receiver is left in the USB port). Then turn on the computer.
    Now with K350 wireless keyboard (From MK550), and the old HP wired mouse. They work, I just don't have wireless mouse.

    I will keep what I bought even when the wireless mouse doesn't work.
    Basically, I spent $39.74 just bought a wireless keyboard (K350).
    Amazon's price for the wireless keyboard (K350) is $57.99. (I paid only $39.74.)

    Sam's club has a great price on Logitech MK550 Combo $39.74 (the item may be on sale). Amazon's price is $59.95.
    (You got to be psychologically prepared that its wireless mouse, M510, may not work).

    *** Again, appreciate very much of you guys trying to help.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       17 Aug 2015 #10

    Learner99 said: View Post
    *** Again, appreciate very much of you guys trying to help.
    No problem.

    Hey look. This isn't a joke or anything but I have to ask. Have you double-checked the battery in the mouse? And have you turned on the 'on/off' switch on the bottom of the mouse?
      My System SpecsSystem Spec


 
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