Hi i need help my touchpad/clickpad (synaptics) stopped working when i installed bios and mouse drivers earlier from the official hp website today and im really struggling to get a solution...ive tried almost everything i could possibly do..i need help.Im currently using windows 10 pro, any help would be much appriciated
Hi, please confirm there appears to be a driver for your touchpad listed in your Device Manager.
What do you see here? If you see these settings, are they correct?
Is there a setting in the BIOS to disable your touchpad?
Your PC appears to be about 5 years old and has drivers listed for Win 10- is that correct?
E.g.
https://support.hp.com/gb-en/drivers...ook-pc/5405400
Thanks.
Last edited by dalchina; 11 Dec 2020 at 01:54.
Yes my device is the one in the link and yes that is the same website where i got the drivers i used.
The drivers appear in the mice,keyboard option for synaptic in the device manager.
My touchpad moves the same nothing has changed no cursor problem,my arises when it comes to using the primary and secondary buttons(at the bottom of touchpad) they completely stopped working, i cant click to rename/check properties etc...
The touchpad settings appear but they are no help they are very limited(lack of a better term)...
I even tried a solution i saw on a different forum to install presion touchpad but still the 2 buttons below touch pad didnt work...thanks for getting back to me
- - - Updated - - -
windows 10 - Synaptics Clickpad doesn't move, or doesn't right-click, or always right-clicks, depending on driver - Super User
thats the link to the failed solution
was even thinking of going back to an older version of the diver...please advise
Last edited by Tkbasera; 10 Dec 2020 at 17:46. Reason: forgot to add info about attachment with touchpad settings
Thank you for describing your problem more accurately.
Similar:
https://h30434.www3.hp.com/t5/Notebo...s/td-p/6007049
https://h30434.www3.hp.com/t5/Notebo...g/td-p/5937541
Seems uncommon- a quick search results only yield HP results.
Check options, feel free to try an older driver.
so far the roll back and unistalling new and installing old version havent worked...im in a hard place because most my work requires me to drag and drop things...
yes theres not much on the forums....ill keep searching for solutions eanwhile ill invest in a mouse
Have you checked for options in the actual driver software - e.g. Control Panel, Mouse (or via Settings):
- that's a Synaptics driver - there are different forms of these with quite different appearances.
Most Notebooks have a hardware feature using the Fn and another F key or maybe a physical switch to disable [or enable] the Touchpad and its 2 buttons when wanting to plug in a mouse. My wife has to use it to prevent thumbs from doing things not desired and I see it when working on Notebooks and have to be careful as I'm dealing with neuropathy in my extremities from the chemo treatments.
this is how my mouse stting appear...
but still the buttons are not workin.have installed unistalled,roll backed,starting to think the hardware faulty eventhough before the update it was working just fine
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