Windows 10: Samsung SCX-4500 printer work on upgrade but not fresh install Solved

  1.    17 Aug 2015 #1

    Samsung SCX-4500 printer work on upgrade but not fresh install


    I upgrades to Win 10 the the above network/wireless printer worked fine. I've now done a fresh install and it doesn't!

    The scanning function works but trying to print produces an error. I've been advised by Samsung support that their driver doesn't support Win 10 and that they don't know when a new version will be released. They said it would still function under the upgrade as it still had access to the old Win 7 drivers there.

    Anyone have a workaround for this? Anyway of making the Win 7 drivers available on a fresh Win 10 install?

    Thanks
      My ComputerSystem Spec

  2.    17 Aug 2015 #2

    Have you tried the Windows 8.1 driver? They should work in most cases.
      My ComputersSystem Spec


  3. Posts : 705
    Windows 10 Pro x64
       17 Aug 2015 #3

    geofflove said: View Post
    Anyone have a workaround for this? Anyway of making the Win 7 drivers available on a fresh Win 10 install?
    Hi there Geoff,

    Assuming this is for the SCX-4500W
    Try installing the latest Samsung universal print driver. It's available about half-way-down on their SCX-4500W support page

    Universal Print Driver

    Win XP/2003/2008/Vista/Win 7/Win 8(32/64bit), 21.34 MB, exe, MULTI LANGUAGE
    Version : V2.50.06.00:03
    5 Feb, 2015
      My ComputerSystem Spec


  4. Posts : 705
    Windows 10 Pro x64
       17 Aug 2015 #4

    And hey...oh yeah...if that driver resolves the problem you should also install and use the Microsoft Hide and Show Updates utility to prevent Win10 from changing the driver automatically (as it may try and roll you back).
      My ComputerSystem Spec

  5.    17 Aug 2015 #5

    Thanks - The universal driver was the one I tried. However, on going back to the page I also noticed an oldeer driver form 2009. Loaded this an all good! Might have been nice for Samsung support to be aware of this?!

    Thanks
      My ComputerSystem Spec


  6. Posts : 705
    Windows 10 Pro x64
       17 Aug 2015 #6

    geofflove said: View Post
    Thanks - The universal driver was the one I tried. However, on going back to the page I also noticed an oldeer driver form 2009. Loaded this an all good! Might have been nice for Samsung support to be aware of this?!

    Thanks
    In my experience, most support call center agents really haven't got a clue. You may as well ask the cat or the guy crawling out the pub after downing a dozen pints.

    Good your problem is solved. Happy days for you, your device and win10!
      My ComputerSystem Spec


 

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