New laptop will not recognize my imogega Ego external hard drive

I need my external hard drive recognized by my Dell laptop. What do I do , the last laptop I had, all I had to do was plug it in the pc.?
Windows 10

Hello @Balkogirl and welcome to TF,
Did you try different USB ports - try both USB 2 and USB 3 (blue) if you have both types.

If it has an external power supply, make sure that is connected.

Try it with a different computer if possible to make sure it still works.

Go to Device Manager and make sure there are no errors or devices with issues showing under Disk Drives, Portable Devices or USB.

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Do any other USB devices work on the new laptop?

Has it been formatted?

Does it have a drive letter assigned?

I tried old laptop... it didn't work in it either. How do I get photos off this thing?



QUOTE=steve108;2052693]Hello @Balkogirl and welcome to TF,
Did you try different USB ports - try both USB 2 and USB 3 (blue) if you have both types.

If it has an external power supply, make sure that is connected.

Try it with a different computer if possible to make sure it still works.

Go to Device Manager and make sure there are no errors or devices with issues showing under Disk Drives, Portable Devices or USB.

- - - Updated - - -

Do any other USB devices work on the new laptop?[/QUOTE]

If you mean external storage didn't work with old computer either (which it used to work with) , then it sounds dead to me. Please clarify. Make sure the cables are properly inserted into both PC and external storage device as a final check.

All cables are plugged in correctly I tired 3 different laptops. Nothing!!
Is there anyway to recover these pictures another way?

steve108 said:

If you mean external storage didn't work with old computer either (which it used to work with) , then it sounds dead to me. Please clarify. Make sure the cables are properly inserted into both PC and external storage device as a final check.

Balkogirl said:

All cables are plugged in correctly I tired 3 different laptops. Nothing!!
Is there anyway to recover these pictures another way?

Can you post an Iomega or Amazon link to your specific device?

As far as I know, not without paying a data recovery service and they're not cheap.

Maybe someone else will respond with an idea, but if three PCs are not even seeing the external storage device, it sounds like it died .

Thanks for your advice. iomega has terrific customer service. No one answers the number I was given. I don't mind paying recovery fees, I just lost 11 years of memories.




QUOTE=steve108;2053470]Can you post an Iomega or Amazon link to your specific device?

As far as I know, not without paying a data recovery service and they're not cheap.

Maybe someone else will respond with an idea, but if three PCs are not even seeing the external storage device, it sounds like it died .[/QUOTE]

Let us know if Linux saves the day. I hope you can recover your memories

Try making a post here: Data Recovery