"Add Bluetooth or other device" not triggering dialogue box


  1. s0mojo
    Posts : 5
    W10 Pro x64
       New #1

    "Add Bluetooth or other device" not triggering dialogue box


    W10 Pro, version 2004 (19041.572)


    "Add Bluetooth or other device" not triggering dialogue box-screenshot-2020-10-17-155218.jpg


    Only recently my dialogue box isn't popping up to allow me to select with BT device I'd like to connect to on my machine. I've looked around and apparently there was a optional KB to install KB4577063 but no further posts to confirm is the actual fix.

    Clicking the + icon does nothing, unless I click very quickly which then causes the diaglogue box to appear for a second then disappear.


    Research: https://answers.microsoft.com/en-us/...4-38e60959268c

    Anyone else faced with this issue?
    Last edited by s0mojo; 17 Oct 2020 at 10:12. Reason: screenshot added, more info added
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  3. steve108
    Posts : 21,421
    19044.1586 - 21H2 Pro x64
       New #2

    @s0mojo,
    Hello. Device Manager - Bluetooth - try disable/enable. If that doesn't work, try deleting it, then restart the computer. Also confirm from PC site that Bluetooth driver is up to date.
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  4. s0mojo
    Posts : 5
    W10 Pro x64
    Thread Starter
       New #3

    steve108 said:
    @s0mojo,
    Hello. Device Manager - Bluetooth - try disable/enable. If that doesn't work, try deleting it, then restart the computer. Also confirm from PC site that Bluetooth driver is up to date.
    Hi matey, done as requested, still no change, however noticed within Event Viewer System logs:

    Code:
    The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available.
    So looking into any older drivers that may resolve the issue
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  6. steve108
    Posts : 21,421
    19044.1586 - 21H2 Pro x64
       New #4

    If older driver doesn't resolve it...

    You could also try Uninstalling the device and check the box to delete the driver this time, then reboot and Windows will install a driver.

    - - - Updated - - -

    Was the Event Viewer message a warning or just information type?

    - - - Updated - - -

    Sorry, delete device should have been Uninstall device - don't worry, as it will get reinstalled after you reboot.
    Last edited by steve108; 17 Oct 2020 at 16:42.
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  7. s0mojo
    Posts : 5
    W10 Pro x64
    Thread Starter
       New #5

    steve108 said:
    If older driver doesn't resolve it...

    You could also try Uninstalling the device and check the box to delete the driver this time, then reboot and Windows will install a driver.

    - - - Updated - - -

    Was the Event Viewer message a warning or just information type?

    - - - Updated - - -

    Sorry, delete device should have been Uninstall device - don't worry, ask it will get reinstalled after you reboot.

    Also done a uninstall and reinstall, no change, the message was a warning. Also the older driver was a bust, the quest continues!
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  8. itsme1
    Posts : 1,066
    windows 10
       New #6

    try: sfc / scannow:

    Run SFC Command in Windows 10

    Run troubleshooters to find ans fix common problems.Try bluetooth and network cards. In network cards there is bluetooth and wifi, do both:

    Troubleshoot Problems in Windows 10 with Troubleshooters
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  9. s0mojo
    Posts : 5
    W10 Pro x64
    Thread Starter
       New #7

    Scan ran and fixed error


    As for troubleshooter:
    Problems found:
    Check BT radio status = Fixed


    OS is now on: 20H2
    Tried a different BT device, TP Link UB400
    No change, the dialogue box still refuses to pop up

    itsme1 said:
    try: sfc / scannow:

    Run SFC Command in Windows 10

    Run troubleshooters to find ans fix common problems.Try bluetooth and network cards. In network cards there is bluetooth and wifi, do both:

    Troubleshoot Problems in Windows 10 with Troubleshooters
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  10. itsme1
    Posts : 1,066
    windows 10
       New #8

    Try this "dism command": Use DISM to Repair Windows 10 Image
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