Bluetooth Keyboard and Mouse Issues Since Windows Update

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  1. Posts : 24
    Windows 10
       #1

    Bluetooth Keyboard and Mouse Issues Since Windows Update


    Ever since the recent update my bluetooth keyboard and mouse are hopeless!

    I changed the batteries on the mouse with brand new ones and it's better, but every once in a while (<30 mins) I have to remove and reinsert them to get it to reconnect. (It will still be lit, but Windows not recognising it)

    The keyboard even worse. I have to reinsert the batteries and re-sync the keyboard but it will only work for a few minutes before losing contact with the computer. Any ideas if this is a common complaint?

    I'm using the onboard bluetooth from my motherboard, and decent Microsoft branded keyboard and mouse.
    Thanks
      My Computer

  2. zebal's Avatar
    Posts : 914
    Windows 10 Pro x64 20H2 (Build: 19042.867)
       #2

    Hello, more information is needed about your computer.

    Please give name and model of your mouse and keyboard.
    Have you tried new batteries for mouse and keyboard?

    Follow steps below to share system information file:

    1. Click on Windows button
    2. Type msinfo32 on your kyeboard
    3. Right click on "System Information" and Run as Administrator
    4. If asked for password enter your password and click OK
    5. Click on: File -> Save...
    6. Save the file to C:\ root drive
    8. Zip up this file and attach to your reply

    For more information about msinfo32 tool see below link:
    https://support.microsoft.com/en-us/...-msinfo32-tool
      My Computer

  3. Paul Black's Avatar
    Posts : 14,667
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #3

    Hello @b3nb123,

    As requested by @zebal . . .

    System Specifications . . .

    Please update your system specifications => How to Fill in your System Specs at Ten Forums.
    It will help us to help you!

    Thanks.
      My Computer


  4. Posts : 24
    Windows 10
    Thread Starter
       #4

    Thanks Guys. System Info file attached.

    It's a Microsoft Surface Keyboard and Microsoft Designer Mouse, Both on fresh batteries>
    Onboard Bluetooth is on the MPG Z390 Gaming Edge AC motherboard
    Bluetooth Keyboard and Mouse Issues Since Windows Update Attached Files
      My Computer

  5. zebal's Avatar
    Posts : 914
    Windows 10 Pro x64 20H2 (Build: 19042.867)
       #5

    Let me know if installing this driver fixes the problem:

    https://download.msi.com/dvr_exe/mb/...set_300_WT.zip

    1. Close down all programs
    2. Install driver
    3. reboot system
      My Computer


  6. Posts : 24
    Windows 10
    Thread Starter
       #6

    Aha! It does seem to be keeping its connection! Thanks.
      My Computer


  7. zebal's Avatar
    Posts : 914
    Windows 10 Pro x64 20H2 (Build: 19042.867)
       #7

    Glad to hear it work!

    You can find more drivers here (especially bluetooth driver)
    Support For MPG Z390 GAMING EDGE AC | Motherboard - The world leader in motherboard design | MSI Global

    Feel free to mark it as solved.

    - - - Updated - - -

    see also:
    https://support.microsoft.com/en-us/...enter-download
      My Computer


  8. Posts : 24
    Windows 10
    Thread Starter
       #8

    Alas, the problem is still there!
    My bluetooth mouse needed the batteries removing and reinserting a couple of times yesterday afternoon, though the keyboard stayed connected. And the keyboard was awake enough to wake the PC this morning, but trying to actually use it is dropped out within 10 minutes. Resyncing it didn't work. Reinserting batteries didn't work. I'm now using a wired keyboard, and considering looking for a 2.4GHz mouse and keyboard set instead of (kinda pricey) Microsoft hardware.
    I wish I knew what was causing this!
      My Computer

  9. zebal's Avatar
    Posts : 914
    Windows 10 Pro x64 20H2 (Build: 19042.867)
       #9

    I'm sorry to hear this.

    Have you updated the rest of drivers?
    And bluetooth driver from the link above?

    If yes and not working, this link might help:
    Bluetooth keeps disconnecting [Solved] - Driver Easy

    Just make sure not to download drivers from "drivereasy", I just can't find better site.
      My Computer


  10. Posts : 24
    Windows 10
    Thread Starter
       #10

    I don't have any power options :-( The adapter I seem to be using is simply called Intel Wireless Bluetooth, and the properties only have General, Advanced, Driver, Firmware, Details and Events.

    I've removed several bluetooth devices in device manager, turned on Show Hidden and found multiple instances of several things, including the keyboard and mouse in question. And a par of bluetooth headphones which was there three times shown and twice hidden! So I disabled uninstalled these. But ons came back once I restarted.
    Anyway, the bluetooth keyboard still refuses to connect when I try to add it as a new device. It shows in the Add a Device searching window, but just says please try to connect again every time...
    Mouse is kinda useable however, but behaves like it's got dead batteries and needs them taking out and back in again every hour or so! (Trying another fresh pair now...)
      My Computer


 
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