Hot and crashes while idle

Hi,

I have an Asus Laptop wich is runnig hot while idle untill it crashes and I return to a black screen and have to hold the power untill it restarts.

I have tried a lot of things, but can not seem to find what is causing it. I have used driver verification, but it got stuck in a loop and I had to get it out with safe mode. I found a DCOM 1084 windows.internal.security.authentication.web.tokenbrokerinternal error, but could not find if that was the issue or not.

I am running the latest build with the latest updates. All drivers have the latest updates. The system is fine and cool while in use. No virusscan or defrag tasks running. As soon as I leave it idle the problem starts. Have tested a few minutes to see what happens when idle, but nothing so far. No processes that step up ad use resources. Might take a bit longer.

A thing I suspect now: I am running a high performance mode. Maybe, when I am idle the fans rest, while the processor is still running max? Is this a thing ?

Hope anyone has an idea.

Maybe a stupid question: is the CPU running? (I'd check using Task Manager.)

bobkn said:

Maybe a stupid question: is the CPU running? (I'd check using Task Manager.)

Yes I think so. I did notice the power schedule had a min and max of 100%. I lowered the minimum to 60% to see if it helps.
When it was idle and I was looking at it, I did not see anything in the processor under taksmanager, when checking resources. Sometimes a quick spike, but all quiet. Not noticed it while being around.

The thermal paste may not have been applied properly at the factory. I have an ACER laptop with the same problem, and that is what it was. I wasn't comfortable with taking apart my own laptop, so I went to a shop to have them do it.

That might be something to consider if you can't solve the black screen problem another way.

Gurn Blanston said:

The thermal paste may not have been applied properly at the factory. I have an ACER laptop with the same problem, and that is what it was. I wasn't comfortable with taking apart my own laptop, so I went to a shop to have them do it.

That might be something to consider if you can't solve the black screen problem another way.

Problem is not the paste since the laptop is doing fine when working on it. Only giving problems while Idle.