Brother MFC-7420 Stops Printing


  1. Posts : 2
    Windows 10
       #1

    Brother MFC-7420 Stops Printing


    After successfully installing my Brother MFC-7420 under Windows 10 (Version 1904.450) using the built-in Windows 10 driver, the printer stopped working. I tried reinstalling the printer under Add Remove Printers, but the same MFC-7420 gets installed, always with an explanation point under Troubleshoot when the properties of the printer are displayed. I tried reinstalling the printer, but the same printer keeps popping up with the same warning. I tried unplugging it and also removing and reinstalling the device, but always with the same results. Finally, the printer started to work again, although I didn't do anything new. However, it often stops. I tried researching the problem, and there is a hint that Microsoft Update may be to blame, but I cannot find a particular KB to pin it on.

    Any help greatly appreciated. I cannot bear the thought of buying a new printer for what is almost definitely a software glitch.
      My Computer


  2. Posts : 6
    Windows 10 Home
       #2

    Try the driver from Brother for your printer. Downloads | MFC-7420 | United States | Brother
      My Computer


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    Thanks for your response. I already tried that. Once I started having problems and before I started to research this, I contacted Brother with a request for help. Their response was that the internal drivers for use with Windows 10 was written before Windows 10 was introduced, and that there were no additional updates after the current internal driver. They told me to go to Microsoft or Dell with my complaints. So much for "Brother at your Side." Any additional suggestions gladly welcome!
      My Computer


 

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