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#1
Power Jack Cable replace
First time poster. My wife has a inspiration 3558--5100. a year ago or so the power jack cable came louse internally in the laptop. I took the laptop apart used hot glue to hold it secure and it worked fine. a week ago it came lose again took apart the laptop the cable had to be replaced ordered one form amazon installed it had to use hot glue again. now the laptop comes up with this info (see picture below). I have three different power supplies that work with dell same thing on all of them. The power comes on starts windows ok but does not charge the battery. I took it apart again checked connections seems ok. I reinstalled the battery same problem. My wife says when the info came on before she would answer ok and then battery would charge. I was wondering if windows 10 had anything to do with it. any ides or suggestions would be greatly appreciated. Hope I put this in the right place and wrote everything correctly. computer info below
dell Inspiration 3558
desktop 53cdaem
intel core i3-5025u cpu 2.10 ghz
6.00 gb ram
device id b634b 541 2d32 4c90-98d6 48db 3e506abe
product id 00325-80000-00000 aadem
64 bit operating system x64 based processer
pen and touch-touch support with 10 touch points
windows 10 home version 1903
installed on 7-27-2019
os build 18362.959