Bluetooth not working on Lenovo Yoga 500 laptop


  1. Posts : 4
    Win10
       #1

    Bluetooth not working on Lenovo Yoga 500 laptop


    We have two of these laptops and neither will connect to bluetooth properly. Or rather, You can turn on bluetooth and pair the devices, but they don't connect. When I then click Connect, I get a message saying "That didn't work. Make sure your Bluetooth device is still discoverable, then try again."

    I've tried a bluetooth speaker and headphones. I've checked that they work on another device, and I have checked that they aren't connected to another device (by switching off all other laptop and mobile bluetooth.

    I've tried uninstalling Bluetooth and then manually reinstalling the drivers from a freshly downloaded file from the Lenovo website, but no luck.

    I've run windows update too.

    Any thoughts?

    Windows 10 Home Version 1909 (OS Build 18363.959)
      My Computers

  2. dalchina's Avatar
    Posts : 32,614
    Win 10 Pro (1903) (2nd PC is 21H1)
       #2

    Just a passing thought..
    In a recent thread related to a Yoga laptop, different driver, it turned out a very specific version of the driver was needed, and not the one provided by Windows. Found via research and some luck from a post.
      My Computers


  3. Posts : 4
    Win10
    Thread Starter
       #3

    dalchina said:
    Just a passing thought..
    In a recent thread related to a Yoga laptop, different driver, it turned out a very specific version of the driver was needed, and not the one provided by Windows. Found via research and some luck from a post.
    Any idea how I would find out what driver version might be needed? Thanks
      My Computers

  4. dalchina's Avatar
    Posts : 32,614
    Win 10 Pro (1903) (2nd PC is 21H1)
       #4

    I think it was simply patience and perseverance, finding and trying versions.
    In this circumstance, assuming there is no other factor disabling bluetooth such as airplane/flight mode, you might see what version driver is offered if you used a driver updater tool such as Drivermax or Driver Easy, ignoring everything except bluetooth drivers.

    Best to ask on Lenovo's site- specific to your device.

    Perhaps of interest:
    https://answers.microsoft.com/en-us/...9-4ffe0fb8e7d4

    Lenovo Bluetooth Driver Not Working Issues on Windows 10 [Solved] - Driver Easy

    It looks as though 2 possible drivers are available (may depend on exact model):
    Bluetooth not working on Lenovo Yoga 500 laptop-1.png
      My Computers


 

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