White Screen Replaces Desktop


  1. Posts : 183
    W10 Pro v21H1 64-bit
       #1

    White Screen Replaces Desktop


    About 4 weeks ago my Desktop started being replaced by a completely blank, white screen. This would happen sometimes after I turned on the computer. Within probably a minute of Desktop appearing, it would be replaced by the blank, white screen. I could do various things to get Desktop back, but as soon as I did something else, like click on the Start Menu button, Desktop disappeared again. Restarting the computer would solve the immediate problem, but eventually, restarting the computer (not necessarily the very next time), it would happen again.

    It was suggested I try Control Panel Troubleshooting; that found nothing. Then it was suggested I use Device Manager to uninstall and reinstall the video card driver. This seemed to work, but after 6 days the problem recurred.

    I restored a system image from about 6 weeks before the problem first occurred, and it still happened. Apparently it's a hardware problem, but I'm not sure.

    Any bright ideas? Thanks.
      My Computer


  2. Posts : 27,234
    Windows 10 (Pro and Insider Pro)
       #2

    What desktop background settings do you use? Select another picture, or change it somehow..

    Change graphic card to your processor's output, to eliminate hardware problems (revert it back later)

    Maybe some Ease of access setting?
      My Computers


  3. Posts : 183
    W10 Pro v21H1 64-bit
    Thread Starter
       #3

    AndreTen, thanks for responding.

    Only your middle sentence may apply. How do I "Change graphic card . . . ?", and how would this maybe-problem apply and occur only on Desktop and only right after I turn on the computer?
      My Computer


  4. Posts : 11,671
    Windows 10 Home x64 Version 21H2 Build 19044.1776
       #4

    Personally, I think the problem is so closely related to demands on the graphics that I'd reinstall the graphics driver from the maker's support site just to bowl that out as a possibility.
    - There is no diagnostic test to confirm whether or not the existing graphics driver is corrupt so the only way of addressing the issue is to reinstall
    - Using Device manager, Update driver does not have the same effect and would not be useful.
    - If your graphics came with the computer then only use a driver supplied by the computer maker.
    - If your graphics card was bought separately then only use a driver supplied by the graphics card maker.

    Best of luck,
    Denis
      My Computer


  5. Posts : 27,234
    Windows 10 (Pro and Insider Pro)
       #5

    vanp said:
    AndreTen, thanks for responding.

    Only your middle sentence may apply. How do I "Change graphic card . . . ?", and how would this maybe-problem apply and occur only on Desktop and only right after I turn on the computer?
    I can see in your computer description, that you have graphic card, and also processor that has its own video chip, and output via motherboard. Look at the back and you'll see that you can (probably) connect monitor to another video output.
      My Computers


  6. Posts : 183
    W10 Pro v21H1 64-bit
    Thread Starter
       #6

    Try3, I do a clean install from NVIDIA's website of every driver update, of which there are have been 1 or 2 since this problem began. As for "demands on the graphics," I'm not sure what you might have in mind there. It's just a graphics card doing what graphics cards are supposed to do, and nothing new beyond what it's been doing since I got it. Also, I'm not sure why, if the card was going bad, it would do the same thing in the same place under the same circumstances, and do it sometimes.

    AndreTen, as far as "connect monitor to another video output," I'm not sure what you have in mind. I have one computer and one monitor. There's nothing else to connect to anything else.
      My Computer


  7. Posts : 18,262
    Win 10 Home 10.0.19045.1806 (x64) [22H2]
       #7

    vanp said:
    Try3, I do a clean install from NVIDIA's website of every driver update, of which there are have been 1 or 2 since this problem began. As for "demands on the graphics," I'm not sure what you might have in mind there. It's just a graphics card doing what graphics cards are supposed to do, and nothing new beyond what it's been doing since I got it. Also, I'm not sure why, if the card was going bad, it would do the same thing in the same place under the same circumstances, and do it sometimes.

    AndreTen, as far as "connect monitor to another video output," I'm not sure what you have in mind. I have one computer and one monitor. There's nothing else to connect to anything else.


    Let me translate a little for you.

    1. After a few Nvidia driver updates (to a newer driver, for ex.), the Nvidia driver folders can get filled with... junk. There is a program called: DDU (Display Driver Uninstaller), which will remove the current driver and all the junk. Then you have the opportunity to do a clean install of the latest Nvidia driver.

    DDU Instructions - Nvidia
    1. Get this program, here: Official Display Driver Uninstaller DDU Download ...get the latest version, and save it to your desktop.
    2. Get your vid card driver here, use the Manual Search: Official GeForce Drivers | NVIDIA ...save this to your desktop.
    3. Run DDU (Display Driver Uninstaller) choose the "Highly Recommend Option", and just do what it tells you. If it wants to go into "Safe Mode", let it.
    4. After it's done and comp has rebooted to normal mode, just double click the Nvidia driver to install. If it want's to reboot, let it.




    2. Your computer has TWO graphics parts. One is the GTX 650 and the other is built into the CPU (i5-4570). The GTX 650 has IT'S connectors on the back of the video card itself. The i5-4570 has IT's connectors on the back of the motherboard. This is what AndreTen is referring to when he says: "connect your monitor to the OTHER video output".

    In the picture below, the three connectors in the circle labeled CPU, are the connectors for the graphics part inside your CPU (i5-4570). The 2nd circle, labeled GTX 650 is where you would see the connectors for your GTX 650 graphics card.


    Intel DH87RL motherboard
      My Computer


  8. Posts : 183
    W10 Pro v21H1 64-bit
    Thread Starter
       #8

    Ghot, thanks for the effort you put into your response!

    Concerning 1., NVIDIA informed me about DDU earlier this year when I contacted them about something I don't remember now. I decided against using DDU because of all the steps and dire end-of-the-world-if-you-do-this-wrong warnings. Since it's coming up again, I'll reconsider if I have some time this weekend..

    Concerning 2., thanks for the clarification (and again, the effort you put into this). Again, I'll try to find some time this weekend to put into this.

    Fortunately (I guess), this is an intermittent problem, and even if I do something that works, it could take some time to know that it worked, and I may not even know what "it" was.

    Thanks again, to all, and I'll report back when there's something new to say.
      My Computer


  9. Posts : 183
    W10 Pro v21H1 64-bit
    Thread Starter
       #9

    Ghot, or whoever can answer:

    First, unfortunately, my computer is not levitating in mid-air in the middle of my living room; the back of this thing is very difficult to reach. I'm going to put off experimenting with connecting the monitor to the MOBO unless I become absolutely desperate over this issue.

    Second, I downloaded DDU, and a couple General Options issues scare me:
    1. A box is checked that says, "Remove present and non-present monitors." What the hell does this mean? Should this
    box remain checked?
    2. A box is checked that says, "Remove Vulkan Runtime." There are 3 Vulkan entries in my list of Programs and Features.
    Should this box remain checked?

    Finally, is there any reason the driver update process can't clean up after itself so third parties don't have to come along and do it right later?

    Thanks.
      My Computer


  10. Posts : 183
    W10 Pro v21H1 64-bit
    Thread Starter
       #10

    The problem hasn't occurred in, I guess, 2-3 weeks. I don't know that it's permanently 'fixed,' but I am where I am, and there's nothing to complain about as of now. Thanks to those who responded.
      My Computer


 

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