External 6Tb Hard drive is now 1.5Tb!

GARoss said:

Good one, but I have already tried that. Still 1.5TB

If you are replying to my post & tried the suggestion but it didn’t work then from where did you purchase the drive?
Was it a reputable store or a third party?
Are you 100% sure of the size of the drive?
You may have to try the suggestion a few times before it works.

jumanji said:

Whom are you answering to? What have you tried? Can you be more specific?

When I first bought this drive I had the same issue. As the drive is external connected USB it was not seen at the full 6TB. I had to mount the drive in my PC directly to the MB so it could be recognized as 6TB. That solve the problem then, but, not this time. Something has gone wrong within the drive causing the backup software to fail.

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Bastet said:

If you are replying to my post & tried the suggestion but it didn’t work then from where did you purchase the drive?
Was it a reputable store or a third party?
Are you 100% sure of the size of the drive?
You may have to try the suggestion a few times before it works.

Sorry, I was replying to Mister Ed & Stigg. The drive was purchased at Newegg is out of warranty. Years ago when purchase I had the same issue. It's external USB so via USB only 25% of the drive was seen. The fix was to wire the drive directly into the MB first, format, then place in the USB miniStack. That worked then but not now.

I’ve a feeling the drive isn’t genuine especially as the problem has been happening since purchase.
Usually external hard drives can be placed into a caddy, is this how you’re connecting it to the PC?
Where does the wire shown in the picture come from?

Those drives are meant for surveillance use - is this where you’re using the drive & just connecting to a PC to view the video?

HDD are very sensitive to shocks, specially a 7200 rpm, 3.5" HDD that was made to be installed into a desktop case.
Did you do a check disk? (chkdsk x: /scan)

Bastet said:

I’ve a feeling the drive isn’t genuine especially as the problem has been happening since purchase.
Usually external hard drives can be placed into a caddy, is this how you’re connecting it to the PC?
Where does the wire shown in the picture come from?

The wire you are referring to is a heat sensor & part of the USB external drive ( miniStack v2.5 brand).

I found my original purchase info & the drive is under warranty.

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Megahertz said:

HDD are very sensitive to shocks, specially a 7200 rpm, 3.5" HDD that was made to be installed into a case.
Did you do a check disk? (chkdsk x: /scan)

Thanks. Not yet. I did chkdsk f: /r. Results below.

Microsoft Windows [Version 10.0.19041.329]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Windows\system32>chkdsk f: /r
The type of the file system is NTFS.
Volume label is New Volume.

Stage 1: Examining basic file system structure ...
256 file records processed.
File verification completed.
Phase duration (File record verification): 5.80 milliseconds.
0 large file records processed.
Phase duration (Orphan file record recovery): 1.12 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.58 milliseconds.

Stage 2: Examining file name linkage ...
278 index entries processed.
Index verification completed.
Phase duration (Index verification): 25.74 milliseconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 0.58 milliseconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 1.00 milliseconds.
0 reparse records processed.
0 reparse records processed.
Phase duration (Reparse point and Object ID verification): 1.15 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 18.45 milliseconds.
11 data files processed.
Phase duration (Data attribute verification): 1.38 milliseconds.

Stage 4: Looking for bad clusters in user file data ...
240 files processed.
File data verification completed.
Phase duration (User file recovery): 570.39 milliseconds.

Stage 5: Looking for bad, free clusters ...
391350925 free clusters processed.
Free space verification is complete.
Phase duration (Free space recovery): 0.00 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

1565553663 KB total disk space.
35904 KB in 6 files.
72 KB in 13 indexes.
0 KB in bad sectors.
113983 KB in use by the system.
65536 KB occupied by the log file.
1565403704 KB available on disk.

4096 bytes in each allocation unit.
391388415 total allocation units on disk.
391350926 allocation units available on disk.
Total duration: 645.06 milliseconds (645 ms).

C:\Windows\system32>chk

Thanks.
Good to hear the drive is still under warranty.
I hope it’s sorted soon. :)