1. Joined : Aug 2015
    Posts : 32
    Windows 10 Pro 64bit Danish/english
       13 Aug 2015 #1

    Touchpad Scroll work in Firefox, Explorer but not in Store, Edge


    Hi guys, hope someone can fix this:

    Lenovo Thinkpad R500 - Touchpad scroll works in Internet Explorer, Firefox, File Explorer, Device manager, Help and some other places, but it does not work in Start menu or any menu under Control panel, Edge or Windows Store - no matter what I have tried it simply will not Scroll - There is no doubt this a BUG.

    Is there a solution or Fixit for this odd behaviour?

    I'm guessing it a bug in windows registry, but don't know where to find it. I have been through most that has to do with ALPS. Maybe someone here know where the registry settings for the MS software scroll option are.

    Hope someone can answer this, cause it driving me nuts!

    Touchpad/Trackpoint: ALPS UltraNav 2 - I have the newest driver from lenovo an ALPS don't have driver download available. But can't see how its a driver issue when it works in Device manager and the other places.

    I tried getting MS support engineers at MS forum, to take a look at it, but they have this attitude that its driver issue and not Windows bug. Besides that, they never read the question before dishing out some standard solution like "try going to safe mode to see if the problem persist" - That is not going to work, since the drivers that control the scroll will not load in safe mode and then scroll will not work at all, a "real" technician would know that.



    With kind regards


    JBJ
    Scrolling right now in Firefox - If i go to Edge or Store, its not working.
    The ALPS driver and Config util for Windows 8 and 10 I'm using on my Lenovo ThinkPad R500 is attached here. Maybe someone else can use it.


    Click image for larger version. 

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ID:	32760

    Click image for larger version. 

Name:	driverver.png 
Views:	22 
Size:	14.1 KB 
ID:	32762

    Click image for larger version. 

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Views:	2 
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ID:	32763
    Touchpad Scroll work in Firefox, Explorer but not in Store, Edge Attached Files
    Last edited by insomniacno1; 20 Aug 2015 at 07:53.
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 1
    Windows 10
       21 Aug 2015 #2

    Same exact issue


    Just wanted to bump this thread. I am experiencing the same issue on a Dell laptop I upgraded from windows 8.1 to 10.

    insomniacno1 said: View Post
    Hi guys, hope someone can fix this:

    Lenovo Thinkpad R500 - Touchpad scroll works in Internet Explorer, Firefox, File Explorer, Device manager, Help and some other places, but it does not work in Start menu or any menu under Control panel, Edge or Windows Store - no matter what I have tried it simply will not Scroll - There is no doubt this a BUG.

    Is there a solution or Fixit for this odd behaviour?

    I'm guessing it a bug in windows registry, but don't know where to find it. I have been through most that has to do with ALPS. Maybe someone here know where the registry settings for the MS software scroll option are.

    Hope someone can answer this, cause it driving me nuts!

    Touchpad/Trackpoint: ALPS UltraNav 2 - I have the newest driver from lenovo an ALPS don't have driver download available. But can't see how its a driver issue when it works in Device manager and the other places.

    I tried getting MS support engineers at MS forum, to take a look at it, but they have this attitude that its driver issue and not Windows bug. Besides that, they never read the question before dishing out some standard solution like "try going to safe mode to see if the problem persist" - That is not going to work, since the drivers that control the scroll will not load in safe mode and then scroll will not work at all, a "real" technician would know that.



    With kind regards


    JBJ
    Scrolling right now in Firefox - If i go to Edge or Store, its not working.
    The ALPS driver and Config util for Windows 8 and 10 I'm using on my Lenovo ThinkPad R500 is attached here. Maybe someone else can use it.


    Click image for larger version. 

Name:	Touchpad.png 
Views:	2 
Size:	95.0 KB 
ID:	32760

    Click image for larger version. 

Name:	driverver.png 
Views:	22 
Size:	14.1 KB 
ID:	32762

    Click image for larger version. 

Name:	Scroll.png 
Views:	2 
Size:	77.5 KB 
ID:	32763
      My System SpecsSystem Spec


  3. Joined : Sep 2015
    Canada
    Posts : 2
    windows 10 pro
       12 Sep 2015 #3

    Go to Settings-->Devices-->Mouse & touchpad
    There you will see an option 'Scroll inactive windows when I hover over them', turn that off.

    Enjoy scrolling everywhere
      My System SpecsSystem Spec


  4. Joined : Dec 2015
    Springville
    Posts : 1
    Windows 10 Education x64
       02 Dec 2015 #4

    sharique said: View Post
    Go to Settings-->Devices-->Mouse & touchpad
    There you will see an option 'Scroll inactive windows when I hover over them', turn that off.

    Enjoy scrolling everywhere

    I am still having this problem. It works perfect most places. Its the system places such as start menu, settings, microsoft edge, and anywhere "new" looking that it doesn't work. It works fine in the file manager and all those older looking windows. It looks like its trying to work though, because the scrolling icon comes up when I try to do it. I am a noob but I am trying to learn as much as I can about keeping a computer healthy.

    Here is what I have tried:
    -I just did a clean install yesterday and then installed microsoft office, autodesk fusion 360, solidworks 2016, and chrome.
    -I have searched all over my computer for anything like wizmouse, x-mouse, katmouse to deactivate, but couldnt find anything.
    -I have turned OFF "scroll inactive windows when I hover over them"
    -I have turned ON "scroll inactive windows when I hover over them"
    -I have tried messing with "choose how many lines to scroll each time"
    -I have shut down, reset, sleep, reboot
    -I have updated the device drivers for Synaptics ClickPad V7.4 (PS/2)
    -I have enabled/disabled 1-finger and 2-finger scrolling settings
    -I have enabled/disabled the touchpad
    -I have messed with the scrolling speed and sensitivity

    Any further input will be graciously appreciated. Its probably something super easy, but I am just not very familiar with behind-the-scenes computer stuff yet. Thanks friends!
      My System SpecsSystem Spec


  5. Joined : Mar 2016
    Posts : 2
    win-7-10-LION
       5 Days Ago #5

    This is 2 years late but someone might stumble on this I have Dell 1501 which was running win 7 and scroll worked perfect upgraded to free win 10 and scroll worked synaptics 15.3.2.1 driver but it doesn't work with edge or any menu items as stated above I GAVE UP I just made default programs somehing that worked with my touchpad, But hopefully I can find info here... Oh and my dell laptop was made in 2006 !!!
      My System SpecsSystem Spec


 


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