Snip & Sketch Print Broken 0x8007007e (config problem) Brother Prtr


  1. Posts : 35
    win10 and win7
       #1

    Snip & Sketch Print Broken 0x8007007e (config problem) Brother Prtr


    Win10 1909 (18363.900)

    This is happening on a fairly new Lenovo laptop. It does not happen from an older (also Win10 also Lenovo) laptop. From the newer laptop most printing works. Only Snip & Sketch gets the error. I don't know if it is significant but this printer is used only wirelessly.

    I've tried uninstalling and reinstalling the brother driver but that has not helped.

    Any ideas?

    Thanks, Bob
    Attached Thumbnails Attached Thumbnails Snip & Sketch Print Broken 0x8007007e (config problem) Brother Prtr-snip-sketch-08007007e.png  
      My Computer


  2. Posts : 35,629
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, please see the issues ref. printing related to the most recent update taking you to 18363.900


    KB4560960 CU Win 10 v1903 build 18362.900 and v1909 build 18363.900


    It looks like the latest update may have fixed that.
    KB4567523 Cumulative Update Windows 10 v2004 build 19041.331 - June 18
      My Computers


  3. Posts : 35
    win10 and win7
    Thread Starter
       #3

    Thanks dalchina for replying. I tried to install KB4567523 but it said "update not applicable to your computer". It didn't say why. So I looked at recent updates but it isn't on my machine. (See attachment.) It sure sounds like it should fix my problem. Any idea what I might try next?

    Thanks again, Bob
    Attached Thumbnails Attached Thumbnails Snip & Sketch Print Broken 0x8007007e (config problem) Brother Prtr-recent-updates.png  
      My Computer


  4. Posts : 35,629
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    Sorry, should have pointed out that update is unfortunately for build 2004, and you're on 1909. (The article does say so). Hopefully there'll be something for 1909.

    This one might help: (See comment- no reference cited- post #7).
    KB4567512 CU Win 10 v1903 build 18362.904 and v1909 build 18363.904

    Note there's an article per update per build in the News section with download links any time you have issues after installing an update.
      My Computers


  5. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #5

    Try the following -

    Settings > Apps > Apps & Features.

    Locate Snip & Sketch in the list.

    Click to highlight it and then click Advanced options.

    Scroll down and click the Reset button.
      My Computer


  6. Posts : 35
    win10 and win7
    Thread Starter
       #6

    Thanks for the suggestion OldNavyGuy but it made no difference.

    Bob

    - - - Updated - - -

    dalchina said:
    Sorry, should have pointed out that update is unfortunately for build 2004, and you're on 1909. (The article does say so). Hopefully there'll be something for 1909.

    This one might help: (See comment- no reference cited- post #7).
    KB4567512 CU Win 10 v1903 build 18362.904 and v1909 build 18363.904

    Note there's an article per update per build in the News section with download links any time you have issues after installing an update.
    Thanks Dalchina. Since Windows Update became available I take advantage of it and thus no longer know very much about updates and fixes. This is the first problem I've had that was caused by an update (so far as I can remember).

    There's a note in Windows Update that says "Feature update to Windows 10, version 2004. The Windows 10 May 2020 Update is on its way. Once it’s ready for your device, you’ll see the update available on this page." So I think I will try to limp along until it's available.

    Thanks again, I appreciate your help. Bob

    - - - Updated - - -

    Sorry, I do not know what I am doing wrong but I intended separate posts - one for OldNavyGuy and one for Dalchina. I used "Quote for Dalchina's note and then saw what I expected to see, but then when I clicked on Submit Replay the note I had typed for Dachina was appended to the note I posted to OdNavyGuy.

    Bob
      My Computer


  7. Posts : 1
    Windows 10
       #7

    So this is an issue I've seen with several Microsoft Apps (old Edge and Snip & Sketch).

    You need to make a copy of a file called PrintConfig.dll from C:\Windows\System32\spool\drivers\x64 (just search for it in that folder)
    and then paste it in C:\Windows\System32\spool\drivers\x64\3 (yeah it's just a folder in the one above, but something removed it from there)

    Here is where I originally found the fix. And yes it also works on the Snip & Sketch tool.
    https://answers.microsoft.com/en-us/...f-06de7283284e
      My Computer


  8. Posts : 35
    win10 and win7
    Thread Starter
       #8

    IZZYtheHarpy said:
    So this is an issue I've seen with several Microsoft Apps (old Edge and Snip & Sketch).

    You need to make a copy of a file called PrintConfig.dll from C:\Windows\System32\spool\drivers\x64 (just search for it in that folder)
    and then paste it in C:\Windows\System32\spool\drivers\x64\3 (yeah it's just a folder in the one above, but something removed it from there)

    Here is where I originally found the fix. And yes it also works on the Snip & Sketch tool.
    https://answers.microsoft.com/en-us/...f-06de7283284e
    THANK YOU VERY, VERY MUCH IZZY!!!

    Bob
      My Computer


 

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