USB ports not working correctly


  1. Posts : 4
    Windows 10
       #1

    USB ports not working correctly


    I am having issues with the USB ports on my HP Envy laptop running Windows 10 1809

    My USB 3.0 external HDDs (various) either randomly disconnect, go into sleep mode after about 10 minutes or display a USB device not recognised notification when plugged in
    My USB 2.0 TV capture device randomly disconnects within 10 minutes of being plugged in, sometimes the USB disconnect notification sound plays 3 or 4 times within 10 seconds resulting in a BSOD citing the device driver

    The only device that works fine is my USB laser mouse


    Things I have tried:

    Reinstalled all device drivers

    Tested all USB devices on another HP Envy laptop running Windows 10 - working fine

    Reinstalled the USB drivers under Device Manager, rebooted and let Windows reinstall the drivers

    Disabled "Selective suspend" settings for both battery and plugged in under Power Options

    Unchecked "Allow the computer to turn off this device to save power" on the Power Management tab for USB Root Hub (USB 3.0) in Device Manager

    Run the Intel Driver and Support Assistant

    I've provided as much info as I can think of

    Any help appreciated
      My Computer


  2. Posts : 27,660
    Windows 10 Pro x64 Version 21H1
       #2

    Hi em501. Welcome to TenForums @em501


    Have you referenced HP's site to determine how current your BIOS is? Usually they don't tell you what BIOS updates are for which is a real pain. They might list a solution. Updating BIOS presents a risk so I'm not saying to update just see if you are behind and how far.

    While this is some work to identify have you tried just plugging in one HDD, running for a period, unplugging, plugging in another. Where I am heading, is one of the drives (more likely the enclosure) impacting the the ports.

    Are these external's powered or are they drawing from power from ports? Maybe it is total load. Just a thought.



    Ken
      My Computer


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    Hi,

    My laptop is 6 years old and according to msinfo32, my BIOS version/date is Insyde F.34, 19/12/2014 which is as expected. Should I risk updating it?

    I have 4 different external HDDs, two WD My Books (powered), one Seagate Expansion (powered) and one Seagate 2.5" (USB) - all disconnect and go to sleep yet work fine on my other laptop.

    One thing I noticed is when looking at the USB list in Device Manager, there are far more listed drivers on my other working laptop. I'm wondering if I'm missing drivers?
    Attached Thumbnails Attached Thumbnails USB ports not working correctly-hp2.png   USB ports not working correctly-hp1.png  
      My Computer


  4. Posts : 27,660
    Windows 10 Pro x64 Version 21H1
       #4

    What is model number (complete) of laptop.

    Doubt very much that drivers are missing. There would be an error in device manager. Maybe that is a good question, are there any errors in device manager.

    If you open Advance power options the top one should be hard disk, what is sleep value set at?

    If you plug one powered unit in does it disconnect? Just one HDD.


    Are you using a extension hub
      My Computer


  5. Posts : 4
    Windows 10
    Thread Starter
       #5

    Not sure of the exact model number as my other laptop is at another location now but it's a HP Envy 15 Notebook

    There are no errors in Device Manager

    In Power Options, I use a custom plan and hard disk is set to Never for both battery/plugged in

    Powered USB devices disconnect more randomly than self powered devices

    No extension hub. All devices are plugged directly into the laptop

    How come my USB mouse is unaffected? As the warranty is out I'm thinking about taking it to a local computer store
      My Computer


  6. Posts : 27,660
    Windows 10 Pro x64 Version 21H1
       #6

    If you plug in one powered HDD, just one, does it disconnect?
      My Computer


  7. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #7

    In Device Manager, locate the Universal Serial Bus controllers and expand.

    Right-click on the following entries and click on the Power Management tab.

    USB Composite Device
    USB Mass Storage Device
    USB Root Hub
    USB Root Hub (USB 3.0)

    These are separate from Power Plans on the system.
      My Computer


 

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