Win 10 v2004 & HP Device Drivers

OldNavyGuy said:

Main reason I do a disk image before an upgrade.

I may find something after the 10-day rollback period.

Doing incremental backups of volatile data on daily basis insures that at most, I might lose a day's worth of data on a restore.

Normally, I do the same, but this is a new laptop, I'm on the road, and didn't have anything to store images or backups. I've got several USB Flash drivers now, but I need to get an external disk drive for backups.

- - - Updated - - -

zbook said:

Had you attempted a system restore?
System Restore Windows 10

1) Open administrative Powershell and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) get-computerrestorepoint
8) get-computerrestorepoint -laststatus

9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

I did do a system restore that was successful, but my restore point was dated after the Windows Update to v2004, so there was no fix for the erratic mouse cursor or roll back to v1909.

I didn't have a restore point dated before the update to v2004.

Please post results for the above commands:


Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com


Confirm this link for your computer or post a new link after entering the product or serial number:
https://support.hp.com/us-en/drivers...model/30012819
https://support.hp.com/us-en/drivers/laptops




For possible 2004 problems see these links:
https://docs.microsoft.com/en-us/win...indows-10-2004
https://docs.microsoft.com/en-us/win...indows-10-2004


For any Microsoft feedback > open the feedback hub:
https://support.microsoft.com/en-us/...edback-hub-app

For possible 2004 problems see these links:
https://docs.microsoft.com/en-us/win...indows-10-2004
https://docs.microsoft.com/en-us/win...indows-10-2004

Posted above (#2).

- - - Updated - - -

I didn't have a restore point dated before the update to v2004.

Correct.

Restore points from the previous version are wiped when an upgrade is done.

zbook said:

Please post results for the above commands:

Administrator: Windows PowerShell said:

Windows PowerShell
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PS C:\WINDOWS\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32> dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.329

Image Version: 10.0.19041.329

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.
PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.329

Image Version: 10.0.19041.329

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\WINDOWS\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32> chkdsk /scan
The type of the file system is NTFS.
Volume label is Windows.

Stage 1: Examining basic file system structure ...
473088 file records processed.
File verification completed.
Phase duration (File record verification): 2.06 seconds.
4561 large file records processed.
Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.21 milliseconds.

Stage 2: Examining file name linkage ...
1797 reparse records processed.
558314 index entries processed.
Index verification completed.
Phase duration (Index verification): 3.07 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 196.14 milliseconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 0.96 milliseconds.
1797 reparse records processed.
Phase duration (Reparse point and Object ID verification): 7.10 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 45.54 milliseconds.
42614 data files processed.
Phase duration (Data attribute verification): 0.77 milliseconds.
CHKDSK is verifying Usn Journal...
41546792 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 84.73 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

499136926 KB total disk space.
84289212 KB in 159218 files.
117288 KB in 42615 indexes.
0 KB in bad sectors.
602194 KB in use by the system.
65536 KB occupied by the log file.
414128232 KB available on disk.

4096 bytes in each allocation unit.
124784231 total allocation units on disk.
103532058 allocation units available on disk.
Total duration: 5.48 seconds (5485 ms).
PS C:\WINDOWS\system32> get-computerrestorepoint

CreationTime Description SequenceNumber EventType RestorePointType
------------ ----------- -------------- --------- ----------------
21-Jun-20 21:40:27 Good System Check Point 20 BEGIN_SYSTEM_C... 16
23-Jun-20 02:21:43 HPSF Applying updates 21 BEGIN_SYSTEM_C... APPLICATION_INSTALL
24-Jun-20 21:29:25 DDU Restore Point 23 BEGIN_SYSTEM_C... 7
26-Jun-20 18:21:49 Intel® Driver & Support Ass... 24 BEGIN_SYSTEM_C... APPLICATION_INSTALL


PS C:\WINDOWS\system32> get-computerrestorepoint -laststatus
The computer has been restored to the specified restore point.
PS C:\WINDOWS\system32>

zbook said:

Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com

zbook said:

Confirm this link for your computer or post a new link after entering the product or serial number:
https://support.hp.com/us-en/drivers...model/30012819
https://support.hp.com/us-en/drivers/laptops

Yes, the first link above is the HP Support software and driver download website for my particular HP laptop model. If you notice, most of the download specify a particular Win 10 version. If the download specifies a particular Win 10 version other than v2004, that download will not install on a v2004 system

zbook said:

For possible 2004 problems see these links:
https://docs.microsoft.com/en-us/win...indows-10-2004
https://docs.microsoft.com/en-us/windows/release-information/resolved-issues-windows-10-2004

zbook said:

For any Microsoft feedback > open the feedback hub:
https://support.microsoft.com/en-us/...edback-hub-app

There are log collectors used in another Ten Forums room.
Run V2 and upload results directly into this thread:

BSOD - Posting Instructions

Indicate any non-Microsoft: antivirus, firewall, drive encryption


Can you locate this file and upload:

C:\Users\golde\OneDrive\Desktop\LAPTOP-BD36B0G-(2020-06-28_18-25-02).zip


How to Upload and Post Screenshots and Files at Ten Forums

See rule #4:

https://www.tenforums.com/misc.php?do=showrules

No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.


Please uninstall any pirated / cracked software and any tools / methods used to bypass license activation.


Then upload a new V2.

zbook said:

See rule #4:

https://www.tenforums.com/misc.php?do=showrules

No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.


Please uninstall any pirated / cracked software and any tools / methods used to bypass license activation.


Then upload a new V2.

I'm not aware of any such software on this system.