Win 10 v2004 & HP Device Drivers

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  1. Posts : 39,958
    windows 10 professional version 1607 build 14393.969 64 bit
       #61

    Code:
    Windows(R) Operating System, OEM_DM channel


    With the licensing fixed plan a clean install:

    Clean Install Windows 10
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  2. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #62

    zbook said:
    Code:
    Windows(R) Operating System, OEM_DM channel
    With the licensing fixed plan a clean install:
    Why should the OP do a clean install?
      My Computer


  3. Posts : 165
    Windows 10 Pro 64-bit 10.0.19044 (21H2)
    Thread Starter
       #63

    zbook said:
    Code:
    Windows(R) Operating System, OEM_DM channel


    With the licensing fixed plan a clean install:

    Clean Install Windows 10
    I'm planning on that, but I still going to see if I can get Microsoft to change the key to Retail License. From what I've read, and the fact that the original "default key" was Retail, it may have originally been Retail Win 10 Pro upgrade on my original HP Laptop, that was replaced by this one due to a keyboard defect.

    Also, HP Support hasn't posted any v2004 device drivers yet. I have an open elevated support case with HP. HP admits they're on their ass. HP can't say when v2004 device drivers will be posted. They agreed to extend my warranty by one year, because of their misrepresentation of "support" and the inconvenience of one of their computers under warranty that has the touch pad, touch screen, and pen device drivers disabled, because they don't have device drivers that will install on a v2004 system. Also, they didn't caution about holding off on v2004. They also offered to send me a free $60 set of headphones, but I don't want them.
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  4. Posts : 39,958
    windows 10 professional version 1607 build 14393.969 64 bit
       #64

    OldNavyGuy said:
    Why should the OP do a clean install?

    See post #51.
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  5. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #65

    tjg79 said:
    I'm planning on that, but I still going to see if I can get Microsoft to change the key to Retail License. From what I've read, and the fact that the original "default key" was Retail, it may have originally been Retail Win 10 Pro upgrade on my original HP Laptop, that was replaced by this one due to a keyboard defect.
    When Windows comes pre-installed on a computer purchased from the vendor, the license is usually OEM.

    If you purchased Windows separately, it's Retail.

    When I upgraded a Windows 7 OEM and Windows 8.1 OEM to Windows 10, the license became Retail.

    There is no real advantage to OEM vs Retail in Windows 10.

    You can download the ISO using Rufus, the Media Creation Tool, whatever, and do repair installs using an in-place upgrade, or clean installs.

    The digital license is embedded in the firmware, so as long as you don't change the motherboard, you're fine.
      My Computer


  6. Posts : 165
    Windows 10 Pro 64-bit 10.0.19044 (21H2)
    Thread Starter
       #66

    OldNavyGuy said:
    When Windows comes pre-installed on a computer purchased from the vendor, the license is usually OEM.

    If you purchased Windows separately, it's Retail.

    When I upgraded a Windows 7 OEM and Windows 8.1 OEM to Windows 10, the license became Retail.

    There is no real advantage to OEM vs Retail in Windows 10.

    You can download the ISO using Rufus, the Media Creation Tool, whatever, and do repair installs using an in-place upgrade, or clean installs.

    The digital license is embedded in the firmware, so as long as you don't change the motherboard, you're fine.

    Yes, I thought I purchased a Retail Win 10 Pro Upgrade from the Microsoft Store. On my original HP Laptop with the defective keyboard, HP Support indicated that they didn't support Win 10 Pro probably because it was a Retail license. They told me to contact Microsoft. I could be wrong, but the original "default key" that the Microsoft Support gave me verbally was a Retail key.

    Page 32 said:
    If you walk into a store and purchase an HP, Dell, Asus, Lenova computer, you will get an OEM_DM channel copy of Windows 10 Home 64-bit. If you or a tech upgrades the Windows 10 Home 64-bit up to Windows 10 Pro 64-bit, you will usually get a Retail channel copy

    http://www.aztcs.org/meeting_notes/w...0-channels.pdf
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  7. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #67

    HP probably doesn't support it because it sold with Windows 10 Home pre-installed.

    That's what they expect to work on when a user calls in.

    There are differences between Home and Pro.

    That ship has already sailed.
      My Computer


  8. Posts : 165
    Windows 10 Pro 64-bit 10.0.19044 (21H2)
    Thread Starter
       #68

    Now I've got another device that can't find a driver.

    Anybody else running v2004 with this issue?

    Win 10 v2004 & HP Device Drivers-other-devices.jpg

    Win 10 v2004 & HP Device Drivers-intel-high-definition-audio.jpg

    Win 10 v2004 & HP Device Drivers-sms-mms.jpg

    - - - Updated - - -

    OK, the SMS/MMS device issue is resolved.

    It's was cause by my Android phone when I paired it with my laptop. The solution is explained on the link below.

    https://www.****************.com/thr...solved.210251/
      My Computer


 

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