Win 10 v2004 & HP Device Drivers

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  1. Posts : 165
    Windows 10 Pro 64-bit 10.0.19044 (21H2)
    Thread Starter
       #51

    Fabler2 said:
    It's embedded within the motherboard and activated with a digital licence linked to your Microsoft account. Just checked my receipt from Microsoft for buying the upgrade via Stores and no mention of a key as I assume it's OEM not retail. When the laptop dies then so does the licence.
    Well, what do you do if you have to perform a clean reinstall of the OS? Where do you get a key for the upgrade?

    This HP laptop has a reset feature that supposedly reverts the system to its new condition. The new condition is the OEM Win 10 Home that was originally installed. I would then have to upgrade the Win 10 Home to Win 10 Pro.

    I was planning to perform a clean install using the Win 10 Media Creation Tool, because I wanted to bypass all the HP bloatware that's included on the system when new and would reappear after an HP reset. I presume the HP reset would be non-functional after a clean install using the Win 10 Media Creation Tool, which is what I want. Could I still set the system up so that I could reset it to the Win 10 installed from the Media Creation Tool to avoid another clean install?

    What key would I use to get Win 10 Pro and where am I supposed to get it?
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  2. Posts : 3,863
    Windows 10 preview 64-bit Home
       #52

    Just do a fresh install of Windows Pro. When it asks for a key during the install just click on that you haven't got one or words to that effect. You should always have images to fall back on anyway so that if anything goes belly up you're still ok. Haven't used a manufacturer's restore to factory settings in years so can't advise on that.
      My Computers


  3. Posts : 3,863
    Windows 10 preview 64-bit Home
       #53

    This is what I have showing on activation and my invoice.

    Win 10 v2004 & HP Device Drivers-screenshot_15.png
      My Computers


  4. Posts : 165
    Windows 10 Pro 64-bit 10.0.19044 (21H2)
    Thread Starter
       #54

    The Win 10 Pro upgrade is cheaper in the USA. I only paid $99.00 and no VAT. One US dollar is about 0.8 UK pound.

    What happens if you replace the hard disk? Will it still activate from your Microsoft account? Or, will you have to contact Microsoft to explain the situation?

    It doesn't appear that a key is required. I only have a key, because I asked for it when Microsoft Support performed the Win 10 Pro upgrade. Which makes me wonder why the Windows Ten Forum thinks I have a bootlegged or hacked version of Win 10. HP and Microsoft think my installed Win 10 OS is legit.

    - - - Updated - - -

    OK, After multiple telephone support sessions with Microsoft Support, the key was changed to an OEM key. Actually, it's an OEM DM key.

    What type of key should I have, if I upgrade from Win 10 Home OEM to Win 10 Pro Microsoft Store upgrade?

    I would think that I should have a Retail key since it was purchased from the Microsoft Store.

    If I have the wrong type of key, I can go back to Microsoft and have them fix it.
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  5. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #55

    If Microsoft offers you a retail version then accept it.
    OEM is married to the motherboard.
    Retail can be moved to another computer.

    After completing with Microsoft > upload a new V2
      My Computer


  6. Posts : 165
    Windows 10 Pro 64-bit 10.0.19044 (21H2)
    Thread Starter
       #56

    zbook said:
    If Microsoft offers you a retail version then accept it.
    OEM is married to the motherboard.
    Retail can be moved to another computer.

    After completing with Microsoft > upload a new V2
    I'm still sorting this out with Microsoft. It's an all day affair, because the calls are going to the Philippines and they keep dropping the connection.

    Microsoft installed an OEM key, but I think it should be a Retail key. I'm contacting Microsoft Support again to change the key to Retail.

    HP Support claims they don't support Win 10 Pro on my laptop, because it wasn't originally installed. Microsoft typically claims they don't support OEM Windows, and they then refer you to the computer manufacturer.

    I'll post again after I get this sorted out.

    Thanks for the help.
      My Computer


  7. Posts : 7,710
    3-Win-7Prox64 3-Win10Prox64 3-LinuxMint20.2
       #57

    Hi,
    Waste money if you like buying from MS lol I'll never do it again
      My Computers


  8. Posts : 165
    Windows 10 Pro 64-bit 10.0.19044 (21H2)
    Thread Starter
       #58

    ThrashZone said:
    Hi,
    Waste money if you like buying from MS lol I'll never do it again
    Neither will I. Microsoft Support sucks.
      My Computer


  9. Posts : 7,710
    3-Win-7Prox64 3-Win10Prox64 3-LinuxMint20.2
       #59

    tjg79 said:
    Neither will I. Microsoft Support sucks.

    Hi,
    It's like calling ms and saying mother may I have my install reactivated lol
    Plenty of valid ebay keys for 10-20.us
    If you want a retail just pm me
      My Computers


  10. Posts : 165
    Windows 10 Pro 64-bit 10.0.19044 (21H2)
    Thread Starter
       #60

    Well, as of now Microsoft changed my Win 10 Pro software license to an OEM DM permanent license from KMS volume license that expires December 2020. Microsoft indicated that the KMS volume license was a mistake or error on the part of the Microsoft rep that performed the upgrade from Win 10 Home to Win 10 Pro back in December. This license is a digital license that is tied to the hardware BIOS and Microsoft Account. You don't need a product key to reinstall. The original Retail Win 10 Pro product key I received verbally from Microsoft back in November is just a "default key" used for initial installation. It's not unique.

    Win 10 v2004 & HP Device Drivers-show-key-plus-7.jpg



    V2 Files

    LAPTOP-BD36B0G-(2020-06-29_17-01-10).zip


    Win 10 v2004 & HP Device Drivers-show-key-plus-8.jpg

    Win 10 v2004 & HP Device Drivers-show-key-plus-9.jpg
    Last edited by tjg79; 29 Jun 2020 at 16:51.
      My Computer


 

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