Bluetooth Module Problem


  1. Posts : 27
    Windows 10 Pro 64 bit with all updates
       #1

    Bluetooth Module Problem


    My PC : ACER Travelmate P253 : Windows 10 pro 64bit ver. 1909
    I cannot access the 'Bluetooth Settings' option in Control Panel - clicking on the Icon does nothing....
    The Bluetooth option does not appear in the Action Centre window.
    Bluetooth has worked on this laptop some time ago.
    The Bluetooth Module is a 'CSR Blutooth Radio' and is plugged into a USB Port.

    Things I've tried : Uninstalled and reinstalled the module and tried in all 3 USB ports - USB Ports are working OK with other devices. I also tried a second CSR module but the result is the same... Both module work in another ACER Laptop.

    I Confirmed that 'Airplane Mode' is disabled.

    In Device Manager :
    1. Click on Bluetooth Radios > CSR Bluetooth Radio
    2. Right Click on CSR Bluetooth Radio > Properties...
    3. Under General Tab it states "This Device is working properly" !!
    4. Under Driver Tab - Driver Provider Cambridge Silicon Radio Ltd. Driver Version 2.1.61.0 Dated 27/02/2012
    5. Under Events Tab - Device installed (csrbtport.inf_amd64...) status 0x0 I tried updating the Driver but I am informed that the best driver for the device is already installed.

    I accessed Services.msc and checked Bluetooth Support Service is 'running' and set to 'Automatic'.
    Tried the Windows 10 'Troubleshooter' (Bluetooth : Find and fix problems with Bluetooth devices) and it reports : "Bluetooth is not available on this device. Please try using an external adapter to add Bluetooth capability to this computer".... (Very Helpful !)

    I've searched many posts on the internet to try to find a solution but so far have drawn a blank.....

    I would be most grateful if anyone could help cure this problem.
      My Computer


  2. Posts : 35,468
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, you've done a lot of sensible things.

    This laptop seems to come from around 2013, so I expect it is not guaranteed to work with Win 10.

    You might try using an OLDER bluetooth driver that is compatible with your laptop:
    Product Support | Acer United Kingdom

    2014 Win 8..

    This approach helped someone else with a bluetooth issue.

    Bluetooth has worked on this laptop some time ago.
    History:
    - when did this start to occur?
    - when did you last know this was working?
    - did it stop working after
    ... a feature update?
    ... a driver update?

    More: no Bluetooth in Action Centre:
    No button for bluetooth in action center

    You've probably done this:
    Bluetooth icon missing in Windows 10 Action Center
      My Computers


  3. Posts : 27
    Windows 10 Pro 64 bit with all updates
    Thread Starter
       #3

    Thank You


    Thank you for your reply dalchina.. Much appreciated :)

    I'll have a look at the ACER website and see if I can find a suitable driver... strange that it has worked before, but I can't remember exactly how long ago - think it was last year since I used Bluetooth.
    I wouldn't be surprised if the problem was initiated by a Windows 10 update - I've experienced a few other problems after these updates, as have many other users. Particularly annoying is the way that my preferred File associations keep getting changed with every update - seems to be a case of 'Microsoft knows what is best for you'.... so do as we say...
    I'll follow through all your suggestions and post back
    Kind Regards and thanks again.
      My Computer


  4. Posts : 35,468
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    Hi, could be you had a driver update, or the driver delivered with a feature update (they all change then) is different to what worked before. Basically with an old out of spec PC it's up to you to resolve incompatibility issues- and expect possible problems with each new build.

    You can, of course, choose to stay with a particular build of Win 10 that works for you.

    File association changes shouldn't be arbitrarily changed like that. Some can change when a new program is installed or one is uninstalled that is set as default.

    Adobe-related issues abound. (pdf's).
      My Computers


  5. Posts : 27
    Windows 10 Pro 64 bit with all updates
    Thread Starter
       #5

    Thank You


    Hi again,
    Thanks for your further comments...

    Tried everything you suggested but it's still a 'No-Go' with the Bluetooth problem. I've given up with it now and will just use a USB cable link to interface with my Samsung phone - it's really not a big deal.... but annoying since it did work previously....

    You stated " File association changes shouldn't be arbitrarily changed like that. Some can change when a new program is installed or one is uninstalled that is set as default.
    Adobe-related issues abound. (pdf's)."

    The file associations change EVERY time an update to windows 10 is installed - I have not noticed any changes due to installing other programs - I don't install many applications anyway.

    For images, I prefer to use Irfanview because of its versatility : For music files, I prefer to use Windows Media Player and for PDF files I much prefer Foxit Reader. I'm really fed up with the way Microsoft FORCES these changes on windows 10 users. It didn't happen when I used windows 7...
      My Computer


  6. Posts : 35,468
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #6

    Hi, you have Pro: if you used its features you would not need to feel
    I'm really fed up with the way Microsoft FORCES these changes on windows 10 users.
    In group policy you can set updates to Notify - that means YOU have control of whether an update is applied.
    You can defer feature updates for up to 365 days, but MS has finally relented and even Home users don't get feature updates forced on them.

    However things do change when a build nears end of its service life.

    For some years there have also been free 3rd party utilties to give anyone complete control of Windows updates.

    The file associations change EVERY time an update to windows 10 is installed
    This is not typical and is not something I've seen.

    You might consider whether you have an old version of certain programs installed. For example an old version of Winzip was reported several times to cause issues with file assocations.
      My Computers


  7. Posts : 27
    Windows 10 Pro 64 bit with all updates
    Thread Starter
       #7

    Hi again and thanks for your further comments..... much appreciated :)

    I can confirm that Irfanview and Foxit Reader are always kept up to date... I do have a habit of watching for updates of non-MS Applications which I use. I don't know about Windows Media Player's date, but even when I used VLC Media Player, it was 'dumped' after an update in favour of Groove Music.

    I'm not alone in experiencing this particular problem - both my brother, my wife and a couple of local friends experience the same issue on their Windows 10 computers after updates are installed. There are many reports of this nature on the internet, so I'm surprised that you are not aware of the problem....

    Re : postponing or rejecting updates, I'm aware of the ability to do this, but I realize that it is important to keep my OS up to date. However, I do usually delay the feature updates for about a month to allow for reported bugs in the updates to be fixed. Judging by reports on this website Latest Windows 10 Update Problems and How to Fix Them - Make Tech Easier it would seem I was right to delay this particular update - Quote "May 2020 update - Based on the number of problems it causes, this update is one of the worst Windows 10 updates to date."

      My Computer


  8. Posts : 35,468
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #8

    Quote "May 2020 update - Based on the number of problems it causes, this update is one of the worst Windows 10 updates to date."
    I'd have to disagree- 1809 was the worst from what I've seen as a build... but there have been lots of problems with a couple of recent updates.

    , so I'm surprised that you are not aware of the problem....
    Let's put it this way- I've not seen a per update change of association reported multiple times here. I would have expected it would be. There were such problems with build 1803 early on, but you're using 1909.

    1909:
    Known and Resolved issues for Windows 10 Nov. 2019 Update version 1909
    - no mention in the list..

    I've had Win 10 from build 1511, and never seen it. (I skipped 1803).

    Are your file associations changed if you simply restart your PC?
      My Computers


  9. Posts : 27
    Windows 10 Pro 64 bit with all updates
    Thread Starter
       #9

    Hi again,
    Restarting my Laptop does not affect the file associations...
    Thanks again for all your comments.. truly appreciated...
    Have a good day and Stay Safe in these troubled times.
      My Computer


 

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