Problem with attaching mobile phone


  1. Posts : 9,486
    Windows 10 Pro on all on various machines version 21H2 and running Window 11 on one desktop without
       #1

    Problem with attaching mobile phone


    I have just bought a new Google Pixel 4XL and it will not connect to my computer to transfer data such as photos etc via a USB 2 to a USB 3 cable.

    Also it will not charge from my universal charger that I used to charge my pixel 2 from .

    Any ideas please?
      My Computer


  2. Posts : 819
    10
       #2

    Did you try this --

    YouTube
      My Computer


  3. Posts : 9,486
    Windows 10 Pro on all on various machines version 21H2 and running Window 11 on one desktop without
    Thread Starter
       #3

    Thanks for your reply The Pool Man I have tried that cos that is the way I used to hook up my old pixel 2 but I get no pop up which says anything about anything being added to the computer. Perhaps it is the cable I shall have to get a new cable.
      My Computer


  4. Posts : 819
    10
       #4

    ICIT2LOL said:
    Thanks for your reply The Pool Man I have tried that cos that is the way I used to hook up my old pixel 2 but I get no pop up which says anything about anything being added to the computer. Perhaps it is the cable I shall have to get a new cable.
    If you've tried another PC and it doesn't work, yeah I guess.

    Did you try the new cable in the box yet --

    Problem with attaching mobile phone-2020-06-26-18_16_02-greenshot.jpg
      My Computer


  5. Posts : 9,486
    Windows 10 Pro on all on various machines version 21H2 and running Window 11 on one desktop without
    Thread Starter
       #5

    Yes mate I am getting new cable to see if that works still very strange though because the Pixel 2 hooks up ok and will charge e device as well. So I guess I am going to have to wait for the new cable and also take it into the providers store if it doesn't work.
      My Computer


  6. Posts : 4,457
    Win 11 Pro 22000.708
       #6

    My phone is a OnePlus 7T (Android 10). If I connect it to the PC, it is detected but no files are visible. To connect to it, I had to use the Windows 10 "Your Phone" app. https://support.microsoft.com/en-us/help/4531293

    I vaguely recall that with an old Samsung Galaxy Core (I forget the Android version, but it was far from current), I could just connect and use it much like an external storage drive. The functionality of the Your Phone app seemed inferior for file transfer.

    I suspect that there's nothing wrong with your Pixel 4XL. Things have been improved.
      My Computers


  7. Posts : 9,486
    Windows 10 Pro on all on various machines version 21H2 and running Window 11 on one desktop without
    Thread Starter
       #7

    Thanks for your reply bobkn I suspect you are right and it needs a technician to show me the correct settings . I did try that link but still no hook up.

    I tried even with a blue tooth dongle but am guessing it is way past the Pixels setup capabilities.
      My Computer


  8. Posts : 9,486
    Windows 10 Pro on all on various machines version 21H2 and running Window 11 on one desktop without
    Thread Starter
       #8

    Found that the cable I was using was at fault so now the phone is charging and showing up as empty but it probably needs a bit of tweaking to see any data on it as of yet I have no pics.

    Many thanks to all those who had some input on this thread of mine
      My Computer


 

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