5TB drive only showing as 561.53GB

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  1. Posts : 11,357
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #11

    Art,

    Here is some guidance in posting that Disk mgmt diagram.

    How to post a screenshot of Disk management - TenForumsTutorials

    Denis
      My Computer


  2. Posts : 290
    Windows 10 Pro (x64) 21H1 (OS Build 19043.1165)
    Thread Starter
       #12

    Okay ...

    Before booting with a Linux Live USB stick, here's a screenshot of Disk management

    5TB drive only showing as 561.53GB-disk-management.jpg

    Trying again with the Intel Driver & Support Assistant.

    ... and here's what that said ...

    5TB drive only showing as 561.53GB-intel-dsa.jpg

    Art
      My Computers


  3. Posts : 3,969
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #13

    Download, extract and run CrystalDiskInfo
    Don't need to be installed.
      My Computers


  4. Posts : 11,357
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #14

    ArthurDent said:
    The 5TB drive *was* the system drive in a 5 y.o. desktop
    Art,

    Why do you think that it is 5TB?

    Denis
      My Computer


  5. Posts : 290
    Windows 10 Pro (x64) 21H1 (OS Build 19043.1165)
    Thread Starter
       #15

    Okay

    First, this is what I get in Linux ...

    5TB drive only showing as 561.53GB-unable-mount-location.jpg

    @Try3

    Because it is a Toshiba 5TB X300 Hard Disk

    Link: Toshiba X300 5TB 7200RPM 128MB 3.5" SATA HDD (HDWE150EZSTA): Amazon.co.uk: Computers & Accessories

    and here's a picture of the actual drive ...

    5TB drive only showing as 561.53GB-x300.jpg

    Art

    ... and this is what CrystalDiskInfo gives me ...

    5TB drive only showing as 561.53GB-crystaldiskinfo-toshiba-5tb-hdd-.jpg

    Art
      My Computers


  6. Posts : 3,969
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #16

    Delete everything on the drive and format as NTFS
    Code:
    diskpart
    list disk
    select disk # <- replace # with the disk number of the drive
    clean <- this will erase the flash drive
    convert gpt 
    create part pri
    format fs=ntfs quick
    assign
    exit
    exit
      My Computers


  7. Posts : 3,953
    Windows 10 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       #17

    @ArthurDent -

    Did you do what @Megahertz had suggested? Result?

    Is your boot drive with W10 working OK?
    Motherboard BIOS updated?

    The Intel Driver and Support Assistant looked cryptic. Run it again with the 5 TB drive disconnected.

    If the issue still remains....

    Use EaseUS Partition Manager 14 free (install on boot drive, obviously) found here:

    Free partition manager software to resize partitions - EaseUS(R) Partition Master Free

    Could you create one GPT partition to the maximum size of the HDD and format it as NTFS?

    This is *not* a hardware problem. Let's not use Linux right now to resolve this.

    Kindly advise.

    Thanks.

      My Computer


  8. Posts : 290
    Windows 10 Pro (x64) 21H1 (OS Build 19043.1165)
    Thread Starter
       #18

    Compumind said:
    @ArthurDent -

    Did you do what @Megahertz had suggested? Result?
    If you meant post #3 this thread YES - see screenshot 5 posts above yours, post #12.

    If you meant post #16 then no, not yet.

    Is your boot drive with W10 working OK?
    YES

    Motherboard BIOS updated?
    YES

    The Intel Driver and Support Assistant looked cryptic. Run it again with the 5 TB drive disconnected.
    Okay - will do but it will have to be tomorrow.

    If the issue still remains....

    Use EaseUS Partition Manager 14 free (install on boot drive, obviously) found here:

    Free partition manager software to resize partitions - EaseUS(R) Partition Master Free

    Could you create one GPT partition to the maximum size of the HDD and format it as NTFS?

    This is *not* a hardware problem. Let's not use Linux right now to resolve this.

    Kindly advise.

    Thanks.

    Will try the above and update this thread tomorrow.

    Art
      My Computers


  9. Posts : 3,953
    Windows 10 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       #19

    @ArthurDent -

    One other idea that popped into my head. If the above does not work, try this:

    1) Boot the computer to your BIOS or UEFI firmware settings.
    2) In your BIOS or UEFI firmware settings, enable AHCI, (if not already enabled) and save and exit to apply and restart the computer.
    3) Check the drive.
    4) If you have the same problem, go into Device Manager, uninstall the AHCI driver and reboot.
    5) Check the drive again.

      My Computer


  10. Posts : 290
    Windows 10 Pro (x64) 21H1 (OS Build 19043.1165)
    Thread Starter
       #20

    Okay ...

    First, Intel Driver and Support Assistant with the 5 TB drive disconnected.

    5TB drive only showing as 561.53GB-intel-dsa-2-.jpg

    Have downloaded EaseUS Partition Master and upgraded to Pro version - waiting for download link in my inbox!

    Also went into Device Manager to see if there were any updated drivers for the HDD Controller ...

    5TB drive only showing as 561.53GB-update-sata-ahci-controller-driver.jpg

    The driver(s) is/are up-to-date.

    Art
      My Computers


 

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